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Repair service gone wrong.
669 1 2020-10-31
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focalpromedia
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United States
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I sent in my Mavic Pro 2 Zoom Charger Hub to inquire about repairs and pricing (mid August, 2020). When I found out the cost, I requested DJI to send my item back without repair. I wanted to take it to a local specialist. It's now November 1st and I have yet received my package. They keep repeating "We are still coordinating with our internal team regarding the status of your package." After 2-3 weeks, wouldn't they at least figure out what the hell happened to the package? Let alone 3 months? This has been such a horrible experience with DJI.
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2020-10-31
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DJI Susan
Administrator

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Hi focalpromedia, I feel sorry for the difficulties you had experienced, I understand your frustration on this case. I will escalate your case to the managerial department and solve your case asap. My apology again for the waiting.
2020-11-1
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