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Raveneye not working
1635 29 2020-11-6
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abase21
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Germany
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..so now I have the fantastic gimbel with the RAVENEYE - the gimbel woks perfect, but the RAVENEYE don`t work.

After turning on the RAVENEYE the status light stayes red and and the tree white lights are blinking.

Nothing happened as a connect the cables


To turn of the RAVENEYE I have to hold the button for more than 20 seconds


Any idea what is going on?
Have I to send back RAVENEYE?


I have connect the RAVENEYE correct via HDMI and communication port as mentioned in the user manuel
Sony a7RIV, Ronin RS2 and Samsung Galaxy S7


2020-11-6
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DJI Wanda
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Hello, thanks for the information above. The red light on the indicator of the Raveneye showed that it does not connect with the gimbal. Have you checked that the USB-C to USB-C cable (20cm) is connected well between the gimbal and the Transmitter?  Could you provide any video regarding with the issue? We can help to check the status, thank you.
2020-11-6
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abase21
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..how can I upload a video?  I don`t have any account on dropbox or so..
My new test with the A7S III is that the light turn to blue, but still all the white LEDs are blinking and the app does not find any WI-Fi (connect to RAVENEYE)..
With the A7RIV the light stays red...

..but I have a flicker account ;-)

https://flic.kr/p/2k3X2YD
2020-11-6
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abase21
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..so I got it to work – it was a bunch of problems to solve ;-)
After some readings I realised that my Samsung S7 has only 2.4G Wi-Fi, but the RAVENEYE is by default on a 5G Wi-Fi, after seeking the RAVENEYE Wi-Fi with my IPad I found it and a was able to connect.  In the app under Info I saw the Serial of the RAVENEYE and for firmware the where two –
So the Raveneye was without firmware – after some further research I was able to install the firmware to the RAVENEYE (over the DJI app)
Now the RAVENEYE works as expected ;-)
2020-11-7
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ogburrigmail.com
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Hello Abase21,

I have exactly the same problem. It's a shame because otherwise, the gimbal is great.

Can you please tell me how did you manage to solve it by upgrading the RE firmware?

I have struggled all afternoon without joy.

Thanks
2020-11-7
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abase21
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.. with the 3 blinking  LEDs you should be able to connect to the Wi-FI (do this first). Press the power button of the RAVENEYE more than 15 seconds until all the lights are off. Then switch the RAVENEYE on again (LEDs are still blinking). Now on the app at the top right you should see the link to update the firmware (I`m on android)
2020-11-7
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ogburrigmail.com
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Thanks very much for your reply. I'll try that tomorrow morning...
2020-11-7
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Corsair2814
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Just another ...ty product dji rolls out without any clear documentation.  I'm not fucking chinese.
2020-11-11
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ogburrigmail.com
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They have apparently changed the link to the documentation. Now it's in plain English.

But, on my side, I still cannot manage to reset this lemon.
2020-11-11
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abase21
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where are you hanging guys - mine work fine now! Are you able to see and login in to the RAVENEYE Network?
2020-11-12
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ogburrigmail.com
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Nope it's impossible to join the RavenEye WiFi network  more than 5 secs on an IPhone. It disconnects saying that the channel has changed. Looks like it's a firmware bug linked to the phone version. This is why support is asking us to remove the simcard, which is weird.

I managed to connect once with an Android phone but there was no firmware upgrade available.

How did you manage to perform a reset ?
2020-11-12
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ogburrigmail.com
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There is no software update yet for RavenEye

See the following post:

https://forum.dji.com/forum.php? ... D561%26typeid%3D561
2020-11-12
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abase21
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..try to remove the raveneye network from your phone  - there is a bug in the Raveneye, if you connect to the network and you change the password, you are not promped for the password again. At this stage I was also hanging. You have to have a stable network connection.
After you have remove the network and reconect to your phone it should work.

If you are connected to the RAVENEYE you can try the following
----

.. with the 3 blinking  LEDs you should be able to connect to the Wi-FI (do this first). Press the power button of the RAVENEYE more than 15 seconds until all the lights are off. Then switch the RAVENEYE on again (LEDs are still blinking). Now on the app at the top right you should see the link to update the firmware (I`m on android)

---
The link for the firmware is in the DJI app (top part) , don`t connect than to the Raveneye  when you see the link.

I hope it works for you....
2020-11-12
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ogburrigmail.com
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abase21 Posted at 11-12 08:34
..try to remove the raveneye network from your phone  - there is a bug in the Raveneye, if you connect to the network and you change the password, you are not promped for the password again. At this stage I was also hanging. You have to have a stable network connection.
After you have remove the network and reconect to your phone it should work.

Thanks abase21 for your detailed indications. Appreciate( Danke viel mal!)

But as you can see in the following post, DJI says there is no firmware update, which is a mystery to me!

https://forum.dji.com/forum.php? ... D561%26typeid%3D561
2020-11-12
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ogburrigmail.com
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abase21 Posted at 11-12 08:34
..try to remove the raveneye network from your phone  - there is a bug in the Raveneye, if you connect to the network and you change the password, you are not promped for the password again. At this stage I was also hanging. You have to have a stable network connection.
After you have remove the network and reconect to your phone it should work.

To be sure coz I don't want to miss something,by DJI App, you mean the RONIN app?
2020-11-12
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abase21
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..yes it is the Ronin app - the firmware,  sure it is the original firmware, but when you have the same problem as I, the firmware is not in the correct state, you will see that, when you have a stable wi-fi connection  
2020-11-12
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ogburrigmail.com
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Ok I do understand. It's not a real firmware update with new code but kind of a refresh of an incorrect installation....   I will keep trying today and God knows....  Thanks
2020-11-12
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djiuser010101
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ogburrigmail.com Posted at 11-12 22:30
Ok I do understand. It's not a real firmware update with new code but kind of a refresh of an incorrect installation....   I will keep trying today and God knows....  Thanks

Did you manage to find a fix? My RavenEye is blinking red with 3 white LEDs and I cannot find a way to switch it off. When I hold it for about 15sec, it retarts.
2020-11-13
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Corsair2814
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I have a Sony A7S III, I can connect to Raveneye but the indicator never turns green, it stays blue and I can't track anything.  None of the suggestions work as of yet.
2020-11-13
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ogb
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djiuser010101 Posted at 11-13 07:50
Did you manage to find a fix? My RavenEye is blinking red with 3 white LEDs and I cannot find a way to switch it off. When I hold it for about 15sec, it retarts.

Not at all.

I stopped fighting. Tired of struggling with brand new stuff that's not working from day one.

They say they gonna release a new firmware this week. Not sure I trust them as they did not acknowledge a problem for days saying for example you must have an exotic mobile phone carrier...WTF!?!

I use my Hollyland Mars 400S instead. Works perfectly...
2020-11-15
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djiuser010101
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ogb Posted at 11-15 23:34
Not at all.

I stopped fighting. Tired of struggling with brand new stuff that's not working from day one.

I trust that they will release a firmware that works this week. Its literally the only reason why people got the Pro Combo. I would also have gone with the Hollyland Mars if DJI didn't offer the Raveneye. Quite sure they need to get it to work, as some of their clients are professional cinematographers.
2020-11-16
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pinggui
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abase21 Posted at 11-7 12:55
..so I got it to work – it was a bunch of problems to solve ;-)
After some readings I realised that my Samsung S7 has only 2.4G Wi-Fi, but the RAVENEYE is by default on a 5G Wi-Fi, after seeking the RAVENEYE Wi-Fi with my IPad I found it and a was able to connect.  In the app under Info I saw the Serial of the RAVENEYE and for firmware the where two –
So the Raveneye was without firmware – after some further research I was able to install the firmware to the RAVENEYE (over the DJI app)

Hello Quick question: After your setup with the Ipad and everything was working. Did you managed to use our Samsung S7 as well? Like chaninging Wifi or something. Or are you forced to upgrade your smartphone
I ask, because I have the same phone but my Rs2 didn't arrived yet.
2020-11-20
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abase21
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pinggui Posted at 11-20 02:45
Hello Quick question: After your setup with the Ipad and everything was working. Did you managed to use our Samsung S7 as well? Like chaninging Wifi or something. Or are you forced to upgrade your smartphone
I ask, because I have the same phone but my Rs2 didn't arrived yet.

..yes after I have change the settings in the Ronin App  (WI-FI to 2.4 ) everything works now fine ;-)
I think the connection is a bit slower but for tracking it is enouph
2020-11-20
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djiuser_yJkLZQqM7AP2
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Frustrating stuff.. Can't even turn off my raven eye with 15 seconds holding the button
2020-12-19
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DGBarar
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abase21 Posted at 11-20 03:25
..yes after I have change the settings in the Ronin App  (WI-FI to 2.4 ) everything works now fine ;-)
I think the connection is a bit slower but for tracking it is enouph

Hi abase:

I have been unable to find the settings in the app to change WI-FI to 2.4 GHz.  Where is this located?

Don
2020-12-19
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abase21
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Hi Don,
..it is necessary to have a stable connection to the RAVENEYE - and then change to the RAVENEYE screen and from there you will find the setting (on the right)
2020-12-19
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DGBarar
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abase21 Posted at 12-19 10:14
Hi Don,
..it is necessary to have a stable connection to the RAVENEYE - and then change to the RAVENEYE screen and from there you will find the setting (on the right)

Hi abase,

I found it.  Easy setting change if you scroll down far enough.

Thank you.

Don
2020-12-19
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djiuser_yJkLZQqM7AP2
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Okay.. I fixed it with the following steps:

Find yourself a phone they are recommanding the RONIN App for..


needs iOS 11.0 or higher

iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11, iPhone Xs Max, iPhone Xs, iPhone Xr, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6s Plus, iPhone 6s, iPhone se.

needs Android 7.0 or higher

Samsung Galaxy S20+, Samsung Galaxy S20 Ultra, Samsung Galaxy S20, Samsung Galaxy S10+, Samsung Galaxy S10, Samsung Galaxy S9+, Samsung Galaxy S9, Samsung Galaxy S8+, Samsung Galaxy S8, Samsung Galaxy Note10+, Samsung Galaxy Note 10, Samsung Galaxy Note9, Samsung Galaxy Note8, Huawei P40 pro, Huawei P40, Huawei P30 pro, Huawei P30, Huawei P20 Pro, Huawei P20, Huawei Mate 30 pro, Huawei Mate 30, Huawei Honor 30 Pro, Huawei Honor 30, Huawei Honor V30, Huawei Honor V20, Huawei Honor 20 Pro, Huawei Honor 20, Huawei Honor 9, Huawei Nova 5 Pro, Huawei Nova 5, Xiaomi 10 Pro, Xiaomi 10, Xiaomi 9, Xiaomi 8, Xiaomi CC9 Pro, Redmi K30 Pro, Redmi K30, Redmi Note8 Pro, Redmi Note8, Redmi Note7 Pro, Redmi Note7, Vivo X50 pro, Vivo X50, Vivo X30 pro, Vivo X30, OPPO FIND X2 pro, OPPO Realme X2 pro, OPPO R15, Google Pixel 4, Google Pixel 4 XL, Google Pixel 3 XL, Google Pixel 2, Oneplus 8 pro, Oneplus 8

download the RONIN App on one of the recommanded phones. (i had to ask my dad, he owns a Huawaii P30)

Start your raveneye system (check for every cable to be correctly connected)

connect on the recommanded phone to raven eye and go into the raveneye options..

wifi options

there is a option with 5.0 and you have to put it to 2.4? i dont use my gimbal currently and didnt made screenshots but thats how i could finally connect with my personal phone to raven eye

hope i could help someone

~hannes
2020-12-21
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Andy68
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Hi everybody, I have the same problem that there is no WiFi connection. I checked you post and I will try if this was helpful and I keep you informed...

But it was very helpfull to understand the problem.
1-5 14:58
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djiuser_fVm9LNYGTVgu
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Hi, I am trying to connect raveneye to rsc2 with Sony a6400. While connecting raveneye to phone the light turns blue but does not turn green. And in phone image is not transmitting.
1-8 14:20
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