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Altered colors on Smart Controller
137 8 2020-11-14
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mariocasati
lvl.1
Flight distance : 21086 ft
Italy
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Hello everybody,

I have a bizarre issue with my DJI Smart Controller.
I use it with my Mavic 2 Pro and sometimes (1 on 8) happen that the colours of the monitor get altered as the pictures below.
I did a Factory Data Reset but the problem persist.

Any suggestion?
Thank you in advance

altered colors 2

altered colors 2

altered colors 1

altered colors 1



2020-11-14
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JohnDG
Captain
Flight distance : 495230 ft
Malaysia
Online

Hi mariocasati ,

I'am affraid that it is an hardware problem on the display of your SC. Not just the camera view, but also the text on the SC.

Do you have it all the time or just when the device is cold ?  The problem might be temperature dependend. I don't think a reset will solve the problem, it seems to be hardware to me.
2020-11-14
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mariocasati
lvl.1
Flight distance : 21086 ft
Italy
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Hi John thank you for your feedback. Actually the smart controller is not cold (I'm at home with 20 degrees) so that is not the main problem

A strange fact is that I tried to get a couple of screenshot from the controller and they have original colors!
2020-11-14
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Blériot53
Captain
Flight distance : 1920476 ft
United Kingdom
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I have the same effect on the screen of my mobile phone (red highlights to trees and buildings) which do not appear on the resulting video or the cached video on the phone.  I think they're artefacts, which don't affect the end result.
2020-11-14
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JohnDG
Captain
Flight distance : 495230 ft
Malaysia
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mariocasati Posted at 11-14 05:17
Hi John thank you for your feedback. Actually the smart controller is not cold (I'm at home with 20 degrees) so that is not the main problem

A strange fact is that I tried to get a couple of screenshot from the controller and they have original colors!

Hi Mariocasati,

it is not so strange that screenshots are good. The screenshots are taken from the internal memory of the SC, this is before they are processed by the video chip and go to the display array. The problem you have is with the display array.
2020-11-14
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mariocasati
lvl.1
Flight distance : 21086 ft
Italy
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JohnDG Posted at 11-14 17:12
Hi Mariocasati,

it is not so strange that screenshots are good. The screenshots are taken from the internal memory of the SC, this is before they are processed by the video chip and go to the display array. The problem you have is with the display array.

So you mean it's a hardware problem of the monitor? In this case I have to contact DJI cutomer service..
2020-11-15
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JohnDG
Captain
Flight distance : 495230 ft
Malaysia
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mariocasati Posted at 11-15 06:09
So you mean it's a hardware problem of the monitor? In this case I have to contact DJI cutomer service..

I am affraid it is, indeed. Best to contact DJI for repair.
2020-11-15
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mariocasati
lvl.1
Flight distance : 21086 ft
Italy
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JohnDG Posted at 11-15 06:14
I am affraid it is, indeed. Best to contact DJI for repair.

Thank you John, I will.
2020-11-15
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DJI Stephen
Super Moderator

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Hello there mariocasati. I am sorry to see and to know that you are having issues with the display of your DJI Smart Controller. Since this issue is happening. I would recommended to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance with regards to this matter. Again, I am sorry for the trouble this has caused and thank you for your understanding.
2020-11-15
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