Bought brand new Osmo Pocket 2 today from Best Buy, was really excited to use my new camera, but when I got home and opened the box, got quite a surprise - the camera doesn't look like Pocket 2 in the picture, I never owned DJI Pocket cameras before, but after some Google and Youtube search it looks like it's the older version was put in the box. The box was brand new and factory sealed. Will be returning this thing back to the store, shame, cause I really wanted to use this camera for my Youtube vlogs, it would suit me perfect for its size and features, such as good stabilisation and timelapse mode.

Thats not the Pocket 2. There are other visible clues, but that photo of the bottom show the orifice for the bottom mic which does not exist on the Pocket 2.

Was your box shrinkwrapped?  Maybe someone bought it before you, swapped units, and returned it.

Interpol Posted at 11-15 19:44
Was your box shrinkwrapped?  Maybe someone bought it before you, swapped units, and returned it.

Yes, the box was shrinkwrapped and everything inside the box looked brand new and factory packed, as it should be.

Good thing you can return it right away to Best Buy.

Hi Endlesssnow, sorry for that case happened. May I know both of the serial numbers on the box and on the Osmo Pocket? We'll forward the situation to the related team to investigate it.
For the Osmo Pocket, you can scan the QR code at the bottom to know the serial number. Looking forward to hearing from you.

Take a picture of the bottom of the box

That is very curious!

Very dodgy!

Oh ..... no ..... kind of fraud ..... DJI should investigate it ......

DJI Natalia Posted at 11-15 22:34
Hi Endlesssnow, sorry for that case happened. May I know both of the serial numbers on the box and on the Osmo Pocket? We'll forward the situation to the related team to investigate it.
For the Osmo Pocket, you can scan the QR code at the bottom to know the serial number. Looking forward to hearing from you.

Hi, pls look at the attached pictures, I scanned the code at the bottom of the camera and numbers on the box.

Endlesssnow Posted at 11-16 08:25
Hi, pls look at the attached pictures, I scanned the code at the bottom of the camera and numbers on the box.

Thanks for the information, we'll forward it to the related team to investigate.

Very weird indeed

Someone swapped that and believed nobody will notice since they look "the same".

Chance to that it was human error to return wrong device is about 0,001% I guess.

Aavalaakso Posted at 11-16 22:55
Someone swapped that and believed nobody will notice since they look "the same".

Chance to that it was human error to return wrong device is about 0,001% I guess.

Don't think so. The box was shrink wrapped. Everything is new. Camera inside was not activated. Best Buy stores cannot resell returned items.