Process to ship it back to get one that works?

How do we get the shipping label help needed to return
the brand new battery that did not get this black drone
off the ground?

Thank you very much for the helping hand.
Andy

Hi, Andy. Please accept this as my formal apology for having issues with your battery. You may contact our Product Support in creating a case and provide you with your shipping label. Hope this helps. Thank you in advance for your patience.