Cannot unlock authorisation zone
332 1 2020-12-1
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djiuser_IbzqnBQVeSWC
lvl.1
Flight distance : 151739 ft
Canada
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Anyone else has this problem?

Today I tried to unlock an authroisation zone through the app and phone number and nothing happens.

I am at the screen "Identify Authentication" where you input your phone number and agree with DJI  Geo Zone Unlocking Conditions. But I am stuck at this screen.

The little wheel in front of the phone number keeps spinning. Pressing Request does nothing. I can edit my phone number but cannot go back (the little arrow at top left of "Identify Authentication screen) as that arrow does nothing. The only way to exit is to force close the app and start again.

Anyone else?


2020-12-1
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DJI Stephen
DJI team
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Hello there. Thank you for reaching out and for these information you have posted. For us to be able to assist you further with regards to this matter. Kindly please send an email to out DJI FlySafe department at flysafe@dji.com for details. Thank you and fly safe always.
2020-12-1
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