Hi Folks

First couple of months went fine with my Mavic Air 2, and my Samsung Galaxy S7 (Android) phone.
Then - out of the blue - I lost access to the video previews on the phone. The stored fullres files are fine, but I really like the option to check my shots out in the field.
Files are stored on my phone, but with an exclamation mark thumbnail, and a message, that the file cannot be played due to an error...

Today, I checked again after installing the latest firmware(s), but the problem is still there...
Running out of options - tested with h264 vs h265 vs mov - doublechecked available space and so on...

Any ideas what causes this and a solution?
Thanks a lot...

Mike

Hi, MDMotion. Thanks for reaching out! Sorry to read about the difficulties you're encountering. If you could kindly, please check whether your DJI Fly is updated already (latest v1.2.2). Please let us know also if you already tried to uninstall and reinstall the DJI Fly. If you could add a screenshot or image of the issue, that'll be appreciated, too.

Thanks for the reply...

I’m attaching 2 screenshots from my Galaxy s7 - “thumbnail” and file properties



Trying to play the lowres files on the phone results in a message: “an unknown error has occurred”.
The problem remains - after variuos updates, including the 1.2.2 mentioned.

I did not yet try uninstalling and reinstalling the Fly app - not quite sure how to get the 1.2.2. version “from scratch” - as I got 1.2.2 as an “apk update”?

Thanks...kind regards,
Mike

I noticed it happened on my  my Galaxy 9+ phone gallery using app 1.2.1 and since I'm not or able to travel. How I discovered it I was going to clean/clear  my phone gallery up but no need. I'll be interested to hear DJI's reason.

So DJI....I’m on my own with this issue?