hello, today I activated the care refresh express procedure for my mavic mini. I followed the instructions and paid 40 euros via paypal. I received the payment confirmation email but I don't have the cas open in my reserved area. I haven't received any other emails and I don't know how to proceed. thanks.

Bruno.

Sorry i find my cas in mail : CAS-5776426-L3F7R6

Where i find shipping lable?

Tx

Fastpackcronicle Posted at 1-10 09:52
Where i find shipping lable?

Tx

Hi there. We're terribly sorry about this. We'll send you an email and kindly reply to that email and attach your PayPal proof of payment for your replacement. We'll seek urgent attention from our shipping label team to furnish and assist you with your shipping label. Thank you in advance for your patience.

DJI Diana Posted at 1-10 10:36
Hi there. We're terribly sorry about this. We'll send you an email and kindly reply to that email and attach your PayPal proof of payment for your replacement. We'll seek urgent attention from our shipping label team to furnish and assist you with your shipping label. Thank you in advance for your patience.

Sent, now see case in my reserved area. Attend shipping lable.

Fastpackcronicle Posted at 1-10 11:20
Sent, now see case in my reserved area. Attend shipping lable.

Noted on that, we'll make sure that the team is aware of this. Thank you, Bruno.