My case # CAS-5679491-W3B1R2
"We are conducting data analysis for your case. It will take 2-3 working days to conduct damage assessment. Please wait patiently."
Today is business day 5. The assessment should take about 5 seconds. See, the gimbal is broken. I have no clue why it would take so long to figure that out on a 3-day old drone.
Does anyone at HQ have insight as to where it stands right now?

Hi there, we are sorry to read and to know that you are having an issue with your active case. I was able to review the case number provided, I believe the data analysis team have sent you the results of the analysis. Please kindly check your email at the soonest time possible, thank you.

DJI Diana Posted at 1-13 16:15
Hi there, we are sorry to read and to know that you are having an issue with your active case. I was able to review the case number provided, I believe the data analysis team have sent you the results of the analysis. Please kindly check your email at the soonest time possible, thank you.

Who do I need to call? You all are trying to charge me for a new battery at $55 when the battery that was sent with the drone is BRAND NEW. I do have the option to use Care Refresh, if I do that, can you guarentee that I will get a BRAND NEW drone and NOT a refurbished one? I mean the one I sent was a mere 3 days old with less than 20 mins flight time.

Item List

Gimbal Axis Arm Module
Quantity: 1
Net Price : 33.00
Total Price: 33.00

DJI Mini 2 Intelligent Flight Battery (Global Excluding JP)
Quantity: 1
Net Price : 55.00
Total Price: 55.00

Gimbal Coaxial Cable
Quantity: 1
Net Price : 13.00
Total Price: 13.00

Repair Service Fee
Quantity: 1
Net Price : 65.00
Total Price: 65.00

I don't mind paying to have it repaired, but you should send the battery that you already have with it. It's brand new. My wife bought the Fly More package and I have 2 batteries here, so I need the one that was sent with the drone back. So redo the invoice without the battery.

IMGing Studios Posted at 1-14 10:52
Who do I need to call? You all are trying to charge me for a new battery at $55 when the battery that was sent with the drone is BRAND NEW. I do have the option to use Care Refresh, if I do that, can you guarentee that I will get a BRAND NEW drone and NOT a refurbished one? I mean the one I sent was a mere 3 days old with less than 20 mins flight time.

Item List

I have forwarded your situation to the corresponding team for a check, if there is an update, we'll keep you updated. Thanks for your patience.