GRandyB
lvl.3
United States
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DJI Stephen Posted at 1-27 22:17
Hi there tuffty. Thank you for reaching out and for providing the model of the mobile device. Can you please try using a different mobile device to see if the issue will still persist? Upon checking the said mobile device ( Samsung Galaxy A20e ) that your are trying to use on your DJI Pocket 2 and with the DJI Mimo application. I am sorry to say that the said mobile device is not recommended for the said camera and with the said application. DJI would suggest using a recommended mobile device for the DJI Pocket 2 and with the DJI Mimo application for compatibility and reliability purposes. There is a possibility that the Samsung Galaxy A20e will be able to work on the DJI Pocket 2 and with the DJI Mimo application. But however, since it's not yet optimized with the said camera and with the said application we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Mimo application while using it on the DJI Pocket 2. For reference I will post the list of recommended mobile devices for the DJI Pocket 2 . Thank you.
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That is not an acceptable answer as I have the same phone and it all worked great until today.
The error is regarding a password being changed...that could happen with any phone.This device with Mimo has no problem finding the P2, it is something regarding passwords not an incompatability with the device.
Your lists for phones and tablets (for the Mavic Air2) is not updated nearly often enough.
My Lenovo 10" tablet and the Samsung A20 work fine with DJI Fly and the A20 worked fine with Mimo up until today.
Like I say, there is some sort of security issue going on and turning wi-fi on and off doesn't resolve the problem and buying a new phone is not a reasonable solution since I could still have the same issue regardless of device.
It seems to me that DJI should invest a little time into resolving this issue, Mimo thinks the password has changed and it hasn't changed...nothing to do with this particular phone, just tell us what we need to do to get the password recognized again please!FWIW, this happened to me today after using your
DJI Extension Rod for Pocket 2 and Osmo Pocketcould that have something to do with the issue?
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