I have crashed my Mini 2, have Care refresh and filed the case - DJI said OK just send the drone And No shipping labels, No address where to send it and I already paid my 49 EURO???
Please help there's no point in sitting idle

Hi there, sorry for the inconvenience caused. Normally, the shipping label will be sent to your email within 24-48 business hours. I have managed to get your case number via your forum, I'll forward it to the corresponding team to expedite the process. Thanks for your patience.

DJI Natalia Posted at 1-30 01:54
Hi there, sorry for the inconvenience caused. Normally, the shipping label will be sent to your email within 24-48 business hours. I have managed to get your case number via your forum, I'll forward it to the corresponding team to expedite the process. Thanks for your patience.

CAS-5856319-J0Y4Z0
If somebody can tell me the address I can send it via DHL?

alex_markov Posted at 1-30 02:16
CAS-5856319-J0Y4Z0
If somebody can tell me the address I can send it via DHL?

Sorry to have kept you waiting. Our team will send you the shipping label via email soon. Please pay attention to it and keep me updated. Thanks.

DJI Natalia Posted at 2-1 01:14
Sorry to have kept you waiting. Our team will send you the shipping label via email soon. Please pay attention to it and keep me updated. Thanks.

Can I send it via DHL (after they send me the address )  or I should follow the procedure?

alex_markov Posted at 2-1 03:23
Can I send it via DHL (after they send me the address  )  or I should follow the procedure?

Hello there, please use the Shipping Label that we sent to your email address to return the product.
Could you please recheck your mailbox to see if the SL is already received?

Thanks

DJI Wanda Posted at 2-2 00:58
Hello there, please use the Shipping Label that we sent to your email address to return the product.
Could you please recheck your mailbox to see if the SL is already received?

I already send it via DHL tomorrow will be in the DJI facility - thank You

alex_markov Posted at 2-2 13:33
I already send it via DHL tomorrow will be in the DJI facility - thank You

Got it. Hope everything goes smoothly.

DJI Wanda Posted at 2-2 20:12
Got it. Hope everything goes smoothly.

It arrived today and they send me a replacement, but the tracking number can not be found on the DHL site?

alex_markov Posted at 2-3 11:14
It arrived today and they send me a replacement, but the tracking number can not be found on the DHL site?

Hi, shipping status will be updated soon, please wait patiently.

DJI Natalia Posted at 2-4 02:47
Hi, shipping status will be updated soon, please wait patiently.

No, it says shipped and they provided me with DHL tracking number but on DHL site already the second day says no info

alex_markov Posted at 2-5 05:33
No, it says shipped and they provided me with DHL tracking number but on DHL site already the second day says no info

As per check, the parcel has been processed in the export parcel center. We'll also help to keep an eye on it.

DJI Natalia Posted at 2-5 23:31
As per check, the parcel has been processed in the export parcel center. We'll also help to keep an eye on it.

Thank You, do You have some ETA? Strange why DHL shows no info about it?

DJI Natalia Posted at 2-5 23:31
As per check, the parcel has been processed in the export parcel center. We'll also help to keep an eye on it.

Can You tell me something about his whereabouts?

alex_markov Posted at 2-6 01:34
Thank You, do You have some ETA? Strange why DHL shows no info about it?

Hi, the tracking number is working, you may check at this website: https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html
The package has arrived in the delivery country yesterday morning, it will be delivered soon.

DJI Natalia Posted at 2-8 22:35
Hi, the tracking number is working, you may check at this website: https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html
The package has arrived in the delivery country yesterday morning, it will be delivered soon.

Thank You, today they told me to expect it!

alex_markov Posted at 2-8 23:42
Thank You, today they told me to expect it!

You're most welcome. Should there any further assistance needed, please feel free to let me know.

I am after an EORI number or VAT number for the Netherlands repair centre, can anyone help?

djiuser_hsnrfBew5LtL Posted at 2-15 03:46
I am after an EORI number or VAT number for the Netherlands repair centre, can anyone help?

I have sent you a PM, please check it. Thanks.