moshbit
lvl.1
United States
Offline
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Okay, so I've already filed two tickets about this and have recieved no replies whatsoever, not even an acknowledgement that the ticket was recieved/filed. Along with all the other similar threads I've seen on this forum, it seems like a lot of people on the DJI support team need to be replaced with folks that will actually do the job. The forums is the only place I see anything get done, so I'm making my 3rd attempt here.
I recently purcased the DJI Mini 2, and it's been working fine, except for the fact that I cannot get it registered for the flyaway program. I paid for the DJI refresh program when buying the drone.
First issue was that the 'latest' version of the DJI Fly app was 1.2.1 on the google play store. As of 2/3/21, this is still the newest version of the app. This version of the app does not have the option to register your drone equipment for the flyaway or refresh program. I was directed by the online support chat to download the latest apk from the dji website (1.2.4). This version DOES have the option to register equipment, which makes sense.
Unfortunately, here lies the problem. When using the DJI fly app, it says my mini 2's firmware is 'N/A'. If i try to update the firmware, I get a pop up saying I have the latest version (which I know is incorrect). When I try to register the drone, I get a message saying the drone's firmware must be updated first. So I am now in a catch-22 situation where I cannot update the firmware, and I cannot register the drone through the app because I can't update the firmware.
I have tried to update the firmware both via the app/controller, and also via the desktop app. The desktop app will not give me the option to update the firmware, only download error logs. I've even tried recalibrating the compass and IMC with no change in the issue.
The DJI Mini 2 is also not appearing on my list of purchased equipment, making it difficult to file a repair request. I'm hoping @dji natalia or @dji stephen can help me resolve this issue.
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