Hello,
I started a repair request.
The number is  CAS-5922401-J6S2H5.


I sent the drone to
Daelderweg 21,6361 HK NUTH,The Netherlands
at my own expense.
But, one day later I received the email for a UPS pick-up-service.
Unfortunately, the drone was already sent.
That was 8 days ago and the status of my order on the website has still not changed.
What can I do ?


With best regards.


W. Collmann

Hi Collmann, thank you for reaching DJI Forum regarding the concern. I was able to pull up the case, since it was sent in at your own expense, could you please provide the tracking details and the proof of delivery from the courier to the address of our official service center in the Netherlands through PM? Thank you.

Hello,
thank your for your replay.
I'm afraid, there are no tracking details.
I sent it as "German Päckcken".
I only have the receipt for billing.
In the paket I put a piece of paper with case details
with my case number.




What can we do ?

With best regards.

W. Collmann

Hello,
I know now, that I make a misstake to send the package on my own.
But, what can we do?  Please help me.
The status is always on "To be Received" (since 12 days)

Is there a telefon-number or email-address of the service station
in netherland?

Best Regards,

W. Collmann

Hello there, thanks for the information provided above. However, the address you sent the package to is not the repair center in the Netherlands. We are now checking details with the corresponding team to see any solutions will be available. We will be in touch.

Thanks

Hello,
yeeeaaahhh !  My repair-status has changed.
So, the DJI Min 2  seems to be arrived!
Thank you very much.

Best regards.

W. Collmann