Ever since they switched from updating Dji Fly from the Play Store to updating it through the app, whenever I try to install the update it says 'app not installed' no matter what I do. It usually ends up working a couple weeks after the update comes out, but I can't wait that long every time. Does anybody know how to fix this?

Hi there, may I know the model and OS of your mobile device? Please try to download the latest DJI FLY app from DJI Download Center: https://www.dji.com/downloads/djiapp/dji-fly to see if it works or not. Please keep me updated, thanks.

Samsung note 8 it doesnt work

DJI Natalia Posted at 3-5 17:48
Hi there, may I know the model and OS of your mobile device? Please try to download the latest DJI FLY app from DJI Download Center: https://www.dji.com/downloads/djiapp/dji-fly to see if it works or not. Please keep me updated, thanks.

Thanks for the response. I'm using a Moto X4 running Android 9. I'll try doing what you said and let you know if it works.

DJI Natalia Posted at 3-5 17:48
Hi there, may I know the model and OS of your mobile device? Please try to download the latest DJI FLY app from DJI Download Center: https://www.dji.com/downloads/djiapp/dji-fly to see if it works or not. Please keep me updated, thanks.

I tried downloading it from the website but it does the same thing as before.

J4Copeland Posted at 3-6 15:52
I tried downloading it from the website but it does the same thing as before.

Sorry for the inconvenience caused. Please refer to the DJI Fly app product page for information regarding compatibility with specific devices: https://www.dji.com/dji-fly. Since Moto X4 is not on the list, we are unable to guarantee performance. To ensure stability and compatibility, you are recommended to try the mobile device on the list. Thanks.

fans736a365b Posted at 3-6 12:42
Samsung note 8 it doesnt work

Hi there, may I know the specific issue that you encountered?

DJI Natalia Posted at 3-6 18:29
Sorry for the inconvenience caused. Please refer to the DJI Fly app product page for information regarding compatibility with specific devices: https://www.dji.com/dji-fly. Since Moto X4 is not on the list, we are unable to guarantee performance. To ensure stability and compatibility, you are recommended to try the mobile device on the list. Thanks.
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Well before I bought the drone about 5 months ago, I was checking Dji Fly compatibility lists to make sure my phone would work, and it was on them. The app has been working just fine, it's just when I try to update it that I have a problem.