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Video broken using DJI Mimo (VIVO V20 on OM3)
232 5 3-7 15:44
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Gen.jys
lvl.1
Philippines
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Hi,

Is there anyone experiencing this same issue? I hope someone could help me here. The output video is broken when using DJI Mimo on my VIVO V20 attached to Osmo Mobile 3. The output photo is fine, only the video has a problem. I tried using the old and new version of DJI Mimo but it's still the same. Attached is a screenshot of how the video looked like.  I don't experience this problem though when using my previous phone (Huawei Nova 5T). Thank you in advance!


1.jpg
3-7 15:44
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DJI Stephen
Super Moderator

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Hello there Jason. I am sorry for the trouble. I am sorry for the trouble the has caused and thank you for reaching out. Can you please try using a different mobile device to see if there will be changes. In addition, upon checking the VIVO V20 on the recommended mobile device list for the DJI Osmo Mobile 3. I am sorry to say that this mobile device is still not yet recommended for your DJI Osmo Mobile 3 as of the moment. There is a  possibility that the VIVO V20 will be able to work with the said gimbal. However, since it is not yet optimized with the DJI Osmo Mobile 3 and with the DJI Mimo application we cannot guaranteed if all the functionality of the said mobile device will work when in use. We highly suggest you use the compatible device that was listed on the recommended mobile device list below to avoid any inconvenience and any problem. Thank you.

https://dl.djicdn.com/downloads/ ... _List_en_0526_1.pdf
3-7 21:51
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Gen.jys
lvl.1
Philippines
Offline

DJI Stephen Posted at 3-7 21:51
Hello there Jason. I am sorry for the trouble. I am sorry for the trouble the has caused and thank you for reaching out. Can you please try using a different mobile device to see if there will be changes. In addition, upon checking the VIVO V20 on the recommended mobile device list for the DJI Osmo Mobile 3. I am sorry to say that this mobile device is still not yet recommended for your DJI Osmo Mobile 3 as of the moment. There is a  possibility that the VIVO V20 will be able to work with the said gimbal. However, since it is not yet optimized with the DJI Osmo Mobile 3 and with the DJI Mimo application we cannot guaranteed if all the functionality of the said mobile device will work when in use. We highly suggest you use the compatible device that was listed on the recommended mobile device list below to avoid any inconvenience and any problem. Thank you.

https://dl.djicdn.com/downloads/Osmo_Mobile_3/Osmo_Mobile_3_Mobile_Phone_Compatibility_List_en_0526_1.pdf

I hope it gets updated though to include VIVO V20 in the list. I wasn't able to consider this before buying my phone and I won't return to a lower quality camera just to make this work. I guess it would be a much better option to update OM3 Firmware or DJI Mimo software to include phone models such as VIVO V20.
3-7 22:24
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Gen.jys
lvl.1
Philippines
Offline

DJI Stephen Posted at 3-7 21:51
Hello there Jason. I am sorry for the trouble. I am sorry for the trouble the has caused and thank you for reaching out. Can you please try using a different mobile device to see if there will be changes. In addition, upon checking the VIVO V20 on the recommended mobile device list for the DJI Osmo Mobile 3. I am sorry to say that this mobile device is still not yet recommended for your DJI Osmo Mobile 3 as of the moment. There is a  possibility that the VIVO V20 will be able to work with the said gimbal. However, since it is not yet optimized with the DJI Osmo Mobile 3 and with the DJI Mimo application we cannot guaranteed if all the functionality of the said mobile device will work when in use. We highly suggest you use the compatible device that was listed on the recommended mobile device list below to avoid any inconvenience and any problem. Thank you.

https://dl.djicdn.com/downloads/Osmo_Mobile_3/Osmo_Mobile_3_Mobile_Phone_Compatibility_List_en_0526_1.pdf

I hope it gets updated though to include VIVO V20 in the list. I wasn't able to consider this before buying my phone and I won't return to a lower quality camera just to make this work. I guess it would be a much better option to update OM3 Firmware or DJI Mimo software to include phone models such as VIVO V20.
3-7 22:24
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Gen.jys
lvl.1
Philippines
Offline

DJI Stephen Posted at 3-7 21:51
Hello there Jason. I am sorry for the trouble. I am sorry for the trouble the has caused and thank you for reaching out. Can you please try using a different mobile device to see if there will be changes. In addition, upon checking the VIVO V20 on the recommended mobile device list for the DJI Osmo Mobile 3. I am sorry to say that this mobile device is still not yet recommended for your DJI Osmo Mobile 3 as of the moment. There is a  possibility that the VIVO V20 will be able to work with the said gimbal. However, since it is not yet optimized with the DJI Osmo Mobile 3 and with the DJI Mimo application we cannot guaranteed if all the functionality of the said mobile device will work when in use. We highly suggest you use the compatible device that was listed on the recommended mobile device list below to avoid any inconvenience and any problem. Thank you.

https://dl.djicdn.com/downloads/Osmo_Mobile_3/Osmo_Mobile_3_Mobile_Phone_Compatibility_List_en_0526_1.pdf

I hope it gets updated though to include VIVO V20 in the list. I wasn't able to consider this before buying my phone and I won't return to a lower quality camera just to make this work. I guess it would be a much better option to update OM3 Firmware or DJI Mimo software to include phone models such as VIVO V20.
3-7 22:24
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DJI Stephen
Super Moderator

Offline

Gen.jys Posted at 3-7 22:24
I hope it gets updated though to include VIVO V20 in the list. I wasn't able to consider this before buying my phone and I won't return to a lower quality camera just to make this work. I guess it would be a much better option to update OM3 Firmware or DJI Mimo software to include phone models such as VIVO V20.

Hi there Jason. Thank you for the reply and for these information you have given. Rest assured that DJI is continuously testing multiple mobile devices to be added on the recommended mobile device list for different DJI Osmo Mobile 2 and for the DJI Mimo application. Again, I am sorry for the trouble and thank you.
3-8 22:29
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