Hi there. New user here.
When trying to download a video to my mobile device (Samsung Galaxy S21) using the Fly App with my Mini 2, the "Trimmed Download" is greyed out, and when I try to select it, it gives me a message that says "Cache incomplete. Trimmed download unavailable." I made sure the video cache was turned on and set to the max. I can download the full video, but not trimmed. Any suggestions?

Hello there SkyEye1000. I am sorry for the trouble this has caused and thank you for reaching out. Can you please try using a different mobile device to see if the issue will still persist? Upon checking the said mobile device ( Samsung A202FSamsung Galaxy S21 ) that your are trying to use on your DJI Mini 2 and with the DJI Fly application. I am sorry to say that the said mobile device is not recommended for the said drone and with the said application. We would suggest using a recommended mobile device for the DJI Mini 2 and with the DJI Fly application for compatibility and reliability purposes. There is a possibility that the Samsung Galaxy S21 will be able to work on the DJI Mini 2 and with the DJI Fly application. But however, since it's not yet optimized with the said drone and with the said application we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Fly application while using it on the DJI Mini 2. For reference I will post a link where in you can check the recommended mobile devices for the DJI Mini 2 ( https://www.dji.com/mini-2/downloads ). Thank you.