Dji Mavic Air 2 Problem
908 5 2021-3-28
Uploading and Loding Picture ...(0/1)
o(^-^)o
pauloabreu
lvl.1
Flight distance : 52799 ft
Portugal
Offline

yesterday i took the drone to fly but has "stopped working", it turns on and the fan starts working right away, does not turn on the lights or is recognized to connect to the control.
someone could help me please???
2021-3-28
Use props
Scott108
lvl.4
Flight distance : 314419 ft
United States
Offline

Try refreshing the firmware, using DJI Assistant on PC and a USB cable.
2021-3-28
Use props
pauloabreu
lvl.1
Flight distance : 52799 ft
Portugal
Offline

Scott108 Posted at 3-28 13:07
Try refreshing the firmware, using DJI Assistant on PC and a USB cable.

the dji assistant mavic version? or the other? i have to turn on the drone?
2021-3-28
Use props
DJI Stephen
DJI team
Offline

Hello there pauloabreu. I am sorry for the trouble this has caused and thank you for reaching out. Are you receiving any error messages on the DJI Fly application? Please try to check if both firmware of the said DJI Drone and it's remote controller is up to date and try to relink them as well to see if the issue will still persist. In addition, are you able to post a short sample video showing the said issue for us to see and assist you further? Thank you.

2021-3-28
Use props
pauloabreu
lvl.1
Flight distance : 52799 ft
Portugal
Offline

DJI Stephen Posted at 3-28 20:37
Hello there pauloabreu. I am sorry for the trouble this has caused and thank you for reaching out. Are you receiving any error messages on the DJI Fly application? Please try to check if both firmware of the said DJI Drone and it's remote controller is up to date and try to relink them as well to see if the issue will still persist. In addition, are you able to post a short sample video showing the said issue for us to see and assist you further? Thank you.

https://www.youtube.com/watch?v=YqAjZQfMhNA

Thanks u for response me.
the control does not recognize it, i send u a link to YouTube video that shows whats happening.
https://youtu.be/WPyBcANzlEI
But mine stills like the first 10sec forever even if i turn it on and off
2021-3-28
Use props
DJI Stephen
DJI team
Offline

pauloabreu Posted at 3-28 23:36
Thanks u for response me.
the control does not recognize it, i send u a link to YouTube video that shows whats happening.
https://youtu.be/WPyBcANzlEI

Hi there pauloabreu. Thank you for the reply and for these information you have given. Since this issue is still happening. I would recommend for you to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We have a team that will do there best to help you and give out the best resolution for the said issue. Again, I am sorry and thank you.
2021-3-29
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules