Hi,

Today I received a replacement drone through the refresh package after my original fell out of the sky into water. my question is - do I need to purchase a new refresh plan or is my original refresh package still valid and I just need to add my new serial number to it?

Hi, DroneySoprano. Thanks for reaching out and posting your concern. After using the service provided by DJI Care Refresh, if the product's serial number is changed, the provided product will automatically bind to the original product's DJI Care Refresh, and the original service and warranty period continue. Therefore, the original unit will no longer have a DJI Care Refresh Plan. Please do not re-purchase DJI Care Refresh for the replacement unit.

Only applies when if your DJI Care Refresh or DJI Care Refresh + is still active and has a remaining replacement balance.