djiuser_9jSczgzQCh1z
lvl.1
United States
Offline
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Well I had a fairly long talk with a fedex representative, basically he told me that DJI filed a claim but it was denied. Basically it was denied because of poor DJI's follow up, I believe they did not sent all the information and evidence I sent to them trying to make the process easier for DJI.
Fedex also told me that DJI never declared a value of the package, that means that if the claim is ever reopened and accepted the max insured amount is 100 USD, LOL ridiculous. This is DJI's fault, I guess trying to minimize shipping costs still DJI should be accountable and take full ownership on this.
Also fedex told me, that since I'm not the shipper I can not do much other than ask for status (which is "claim denied") I can not ask for claim reopening, I can not ask for picture and proof of signature, UNLESS DJI send me and fedex a leathered letter to give me the authorization to do inquiries and full follow up by myself. Of course DJI will never do that because they suck.
Lastly they said that because of covid, perhaps the fedex driver signed by himself to avoid direct contact and just dropped the package (or stole it of course) but WTF if that was the case then the signature requirement is worthless, nonsense and unreliable.
I still will see how far can I get with this on both fronts, Fedex and DJI (They both customer service suck) still my advice is the same
DO NOT BUY DIRECTLY FROM DJI'S WEB PAGE, if you are in the US better use amazon , they do at least a picture of delivery and their customer service is 1000 better compared to fedex, or buy in store or online with bestbuy and pick it up in the best buy store. Also Best buy's protection plan is perfect compared to DJI's , I have seen some scams there too when shipping the drone back and forth for repair. |
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