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Mini 2 Camera Freezing
333 11 4-1 21:24
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Jackie-Gan
lvl.4
Flight distance : 256289 ft
Mexico
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Hi
I got a Mini 2 replacement unit.

When it arrived, I checked the camera and did an indoor test flight. It performed normally.
Then I updated the firmware the same day.

Today I went to the beach and flew to drone. Sometimes the camera feed freezes out of the blue, but everything else works fine. If I was recording at the time it freezes, the video does get saved to the SD card normally, so it is just the live transmission feed's problem.

Do you think it is related to firmware update?
Will refreshing firmware update using the DJI assistant help?

Thank you!



4-1 21:24
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DJI Natalia
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Hi there, could you please check if there is an error message prompt in your app when the camera feed freezes? You may change different flight environments where there is no magnetic interference to see if the issue persists or not.

By the way, the DJI Mini 2 cannot currently use DJI Assistant 2 (for consumer series) for firmware updates. Please update the firmware via the DJI FLY App (When launching the App, there is a prompt displaying the firmware update required). Thanks.
4-1 22:34
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Jackie-Gan
lvl.4
Flight distance : 256289 ft
Mexico
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DJI Natalia Posted at 4-1 22:34
Hi there, could you please check if there is an error message prompt in your app when the camera feed freezes? You may change different flight environments where there is no magnetic interference to see if the issue persists or not.

By the way, the DJI Mini 2 cannot currently use DJI Assistant 2 (for consumer series) for firmware updates. Please update the firmware via the DJI FLY App (When launching the App, there is a prompt displaying the firmware update required). Thanks.
Firmware is all up to date and there is no warnings in the app when it freezes. The camera still moves and functions adequately, it is just that the live transmission feed cuts out suddenly. There isn’t a single cell tower near so it isn’t interference. Also all the compass calibration I did there failed.
My first Mini 2 never had this problem.

I will do some tests tomorrow.
4-1 23:00
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DJI Natalia
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Jackie-Gan Posted at 4-1 23:00
Firmware is all up to date and there is no warnings in the app when it freezes. The camera still moves and functions adequately, it is just that the live transmission feed cuts out suddenly. There isn’t a single cell tower near so it isn’t interference. Also all the compass calibration I did there failed.
My first Mini 2 never had this problem.

Got it. Please keep me updated. Hope everything goes smoothly.
4-1 23:05
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Jackie-Gan
lvl.4
Flight distance : 256289 ft
Mexico
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DJI Natalia Posted at 4-1 23:05
Got it. Please keep me updated. Hope everything goes smoothly.

I successfully performed the compass calibration.
I will do a test flight to check for the camera transmission problem later today.
4-2 10:59
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DJI Natalia
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Jackie-Gan Posted at 4-2 10:59
I successfully performed the compass calibration.
I will do a test flight to check for the camera transmission problem later today.

Got it. Thanks for your update.
4-4 02:07
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Jackie-Gan
lvl.4
Flight distance : 256289 ft
Mexico
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DJI Natalia Posted at 4-4 02:07
Got it. Thanks for your update.

Hi, I tested the drone in the past days and the problem seems to be solved
4-5 11:09
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DJI Natalia
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Jackie-Gan Posted at 4-5 11:09
Hi, I tested the drone in the past days and the problem seems to be solved

Thank you so much for your update, glad to know that everything went smoothly. Hope you have a nice day.
4-6 01:23
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scarrz
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So did the compass calibration fix your issue? My new Mini 2 is doing the same thing with the freezing of the live stream for a second or two then back to normal. Seems to happen when I’m turning or spin quickly.  All firmware is up to date and my first compass calibration seemed to work fine.

At take off one time I did get a magnetic interference message but seemed to clear.
4-26 18:51
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Jackie-Gan
lvl.4
Flight distance : 256289 ft
Mexico
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scarrz Posted at 4-26 18:51
So did the compass calibration fix your issue? My new Mini 2 is doing the same thing with the freezing of the live stream for a second or two then back to normal. Seems to happen when I’m turning or spin quickly.  All firmware is up to date and my first compass calibration seemed to work fine.

At take off one time I did get a magnetic interference message but seemed to clear.

Yeah, sometimes it still happens. Magnetic interference most likely causes the problem. I found out that compass calibrations inside the car usually fail, and if I get like 5 m or 15ft away, the compass succeeds.
So compass calibrations SHOULD fix it, but not sure. just stay away from magnetic interference and you're good.
4-26 19:31
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JJB*
Captain
Flight distance : 6057756 ft
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Jackie-Gan Posted at 4-26 19:31
Yeah, sometimes it still happens. Magnetic interference most likely causes the problem. I found out that compass calibrations inside the car usually fail, and if I get like 5 m or 15ft away, the compass succeeds.
So compass calibrations SHOULD fix it, but not sure. just stay away from magnetic interference and you're good.

Why i am not surprised but 'shocked'....

"I found out that compass calibrations inside the car usually fail"

Only if you car is totally made from plastic a compass calib inside the car does not fail...

TIP do you always check the compass heading in the FlyApp mapview (before take-off) and compare with the actual heading of your drone, if not the same : do not fly!
(probaby the most important pre-flight check)
Happy many landings,
cheers
JJB
4-27 00:57
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Jackie-Gan
lvl.4
Flight distance : 256289 ft
Mexico
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JJB* Posted at 4-27 00:57
Why i am not surprised but 'shocked'....

"I found out that compass calibrations inside the car usually fail"

Thanks, I will do that!
4-27 06:19
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