Gimbal Overload Reset Not Holding
720 4 2021-4-2
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Electric Bird
lvl.1

South Africa
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Hello,
New Phantom 3 Advanced user here. I have physically reset the gimbal yaw axle three times as shown in this video https://youtu.be/0UQSb80hz0Y and for a few flights it worked but the problem keeps returning each time. Any ideas what may be causing this and a way to permanently fix this?

2021-4-2
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DJI Gamora
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Hi, Electric Bird. Thanks for reaching out and posting your concern.  We're sorry to read about the difficulties you're encountering. We first recommend checking the aircraft if there's any dust or sand that might be blocking it causing the mentioned gimbal overload. If you're also using any ND filters, we suggest removing them and test if that might help. In addition, it is also suggested to check whether your Phantom 3 Advanced requires an update. If it does, please update it to the latest firmware version by following the tutorial below.
2021-4-2
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Electric Bird
lvl.1

South Africa
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DJI Gamora Posted at 4-2 23:38
Hi, Electric Bird. Thanks for reaching out and posting your concern.  We're sorry to read about the difficulties you're encountering. We first recommend checking the aircraft if there's any dust or sand that might be blocking it causing the mentioned gimbal overload. If you're also using any ND filters, we suggest removing them and test if that might help. In addition, it is also suggested to check whether your Phantom 3 Advanced requires an update. If it does, please update it to the latest firmware version by following the tutorial below.
https://www.youtube.com/watch?v=EPuhdZ4l18Q&t=92s

2021-4-3
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Electric Bird
lvl.1

South Africa
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Hi and thanks for getting back to me. I am running the latest firmware and although the aircraft is primarily used at the beach there does not appear to be any dust or sand in the gimbal mechanism.  I am attaching a couple of photos showing the adjustments I need to continually make every 3rd or 4th flight to correct the gimbal overload message. Any insight as to what may be causing this given the new info and more importantly a solution to the issue would be greatly appreciated.

Stay safe,
Michael

2021-4-3
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DJI Gamora
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Thanks for your prompt response and it was unfortunate that the previous suggestions don't help. At this point, it is best and suggested that you return your unit back to our Service Center for further and elaborate testing so the cause can be properly identified. If you consider this option, please reach out to our Customer Support: https://www.dji.com/support to assist you to open a ticket.
2021-4-3
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