Osmo Mobile 2 not working after long storage.
896 2 2021-4-29
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LimaEchoSierra
lvl.1
Flight distance : 122743 ft
Argentina
Offline

I have an Osmo Mobile 2 which haven't been used in 2 years. Last time worked perfectly. It was stored in original package.
Obviously battery was empty, so I did a full charge. Device turned on, motors didn't move, phone was balanced, bluetooth connection OK.
I turned off and on several times. One time motors began to move like crazy, turned it off immediately. Turned on again, no signs of life from motors.
Buttons work (except joystick obviously), zoom and rec do its respective actions.
Light stays solid green.

Any ideas?
Thanks in advance.
2021-4-29
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DJI Stephen
DJI team
Offline

Hello there LimaEchoSierra. I am sorry for the trouble this has caused and thank you for reaching out. Can you please post a short sample video showing this said issue for us to see and assist you further? Thank you.
2021-4-29
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LimaEchoSierra
lvl.1
Flight distance : 122743 ft
Argentina
Offline

https://streamable.com/0gnnlk
As you can see phone is balanced. Device turns on and connects to phone but gimbal doesn't work. You can record and zoom using the buttons.
It was difficult to record with one hand and hold the phone with the other
2021-5-6
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