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Dji go 4 app android
275 9 5-1 01:34
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Barbare27
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Flight distance : 25594 ft
France
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Hello, my phone just died. Thats happen. I bought a New one, an Asus ZenFone 7.
Dji go 4 app doesnt start and crash everytime. I have try to reinstall, clean cash, debug mode... Nothing.
The dji fly app work well, but i have a Mavic air 1, not compatible...
So i can't use my drone anymore ???
Do you have any tips to load ils Android version or fly with dji fly app ??? Im Lost.
Please i need to fly
5-1 01:34
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DJI Gamora
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Hi, Barbare27. Thanks for reaching out! Please check if you're running the latest version of the DJI GO 4. You can download the APK file here then test if the problem has been resolved: https://www.dji.com/downloads/djiapp/dji-go-4
5-1 02:47
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Barbare27
lvl.1
Flight distance : 25594 ft
France
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DJI Gamora Posted at 5-1 02:47
Hi, Barbare27. Thanks for reaching out! Please check if you're running the latest version of the DJI GO 4. You can download the APK file here then test if the problem has been resolved: https://www.dji.com/downloads/djiapp/dji-go-4

Yes i have. Directly from dji. I tried also older version with clean of dji djiv4 folder in android
5-1 04:19
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DJI Gamora
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Barbare27 Posted at 5-1 04:19
Yes i have. Directly from dji. I tried also older version with clean of dji djiv4 folder in android

Please extract the crash logfile from your mobile device. It can be found under the file path: Local file//DJI/dji.go.v4/LOG/CRASH. The crash log is a TXT file.

Please upload the crash log either via DropBox or GoogleDrive then reply with the link here.
5-1 05:16
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Barbare27
lvl.1
Flight distance : 25594 ft
France
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DJI Gamora Posted at 5-1 05:16
Please extract the crash logfile from your mobile device. It can be found under the file path: Local file//DJI/dji.go.v4/LOG/CRASH. The crash log is a TXT file.

Please upload the crash log either via DropBox or GoogleDrive then reply with the link here.

Thanks for helping me
https://drive.google.com/file/d/1Pfnhv9Hii7hFPdPeVw1LRUZKgoDB34rb/view?usp=drivesdk
This is the last one
Two others before :
https://drive.google.com/file/d/1PpN5WqhdVNFB6AgExXX_qo1pv1vV9mu6/view?usp=drivesdk

https://drive.google.com/file/d/1Pro7QHjN22kRl3vDDx206nVn4ftQx-fo/view?usp=drivesdk
5-1 05:40
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DJI Gamora
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Barbare27 Posted at 5-1 05:40
Thanks for helping me
https://drive.google.com/file/d/1Pfnhv9Hii7hFPdPeVw1LRUZKgoDB34rb/view?usp=drivesdk
This is the last one

Thanks, and we'll have this check. Should there be any update, we'll let you know.
5-1 23:13
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Barbare27
lvl.1
Flight distance : 25594 ft
France
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DJI Gamora Posted at 5-1 23:13
Thanks, and we'll have this check. Should there be any update, we'll let you know.

Thank you for help !
5-2 03:01
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DJI Gamora
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Barbare27 Posted at 5-2 03:01
Thank you for help !

Hi, there. Based on our initial findings, we have confirmed that the issue was caused or is related to the Bluetooth function. Please check if Bluetooth was turned on during the time of use. If it does, please turn it off while using the DJI Fly. Kindly let us know if it helps.
5-12 23:24
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Barbare27
lvl.1
Flight distance : 25594 ft
France
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Its workiiiiiinnnggg ! Thank you so much !
After so much Time i flied again
5-16 10:50
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DJI Gamora
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Barbare27 Posted at 5-16 10:50
Its workiiiiiinnnggg ! Thank you so much !
After so much Time i flied again

You're most welcome and glad that this has been resolved.
5-17 02:25
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