Hello DJI,
I have sent my DJI MINI 2 to :

DJI Europe B.V. RMA Department
Daelderweg 21
6361 HK NUTH

Case No. CAS-6277637-P1W9K5

You received it in Mai/03/2021

Can you tell me, what is the status of the repair?
I need her urgently because I'm going on vacation soon.


Thank You
Schmidtj5

Hi, thanks for reaching out. We have checked that you have not paid the repair bill so we cannot help to push forward your case. Could you please check your email box to see if you receive the quotation? We sent it on 4 May, 2021.

Thanks.

Please send the answer to my e-mail adress

Sorry, but I haven't received any mail from you.
I also have insurance through DJI Care Refresh (Invoice No. S0-0495839684690)

Schmidtj5 Posted at 5-24 05:37
Sorry, but I haven't received any mail from you.
I also have insurance through DJI Care Refresh (Invoice No. S0-0495839684690)

Sorry for the inconvenience caused. The DJI Care Refresh quotation and bill reminder had been sent to your email, could you please also check the junk folder? If still no good luck, I'll ask our corresponding team to send it to your email again. Please keep me updated, thanks.

Good morning,

I’m sorry, I haven't received an email from you.

Please send me the mail again.

I have sent you a normal mail with a copy of the DJI Care Refresh invoice, on Address  "djifansforumadmin@dji.com"


Sorry for the inconveniences!

Hi, Schmidtj5. We've forwarded this issue to the corresponding team and they sent you the quote again, please check your @t-online.de email.

Hi Mindy, please help my!
I saw my drone repair was new assessed yesterday. But I haven't received a new mail.
Can you please check whether the mail is really going to my address?

Thanks for help
Schmidtj5

Schmidtj5 Posted at 5-26 00:47
Hi Mindy, please help my!
I saw my drone repair was new assessed yesterday. But I haven't received a new mail.
Can you please check whether the mail is really going to my address?

Hi, Schmidtj5. Could you please check if the new email is in your spam? We will send the quotation to your forum mailbox again. If you still do not receive the email, you can send us an alternate email address, and we will send the quote to this address.