gimbal error
780 5 2021-6-24
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Aerial Tiki
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Puerto Rico
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My two PH4 pro have the same behavior, when shotting video and moving sideways/front the gimbal looses horizon stability for a few seconds and then corrects itself.
please advise how to fix this issue.
heres an example I have uploaded to youtube:



thanks,

Lus


2021-6-24
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DJI Stephen
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Hello there Lus. I am sorry for the trouble this has caused and thank you for reaching out. May we know before this issue happened, was there a hard landing or a crash that happened to the said DJI Drone? Thank you.
2021-6-24
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Aerial Tiki
lvl.2
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Puerto Rico
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Never a hard landing or crash. contacted dji for return for repair gimbal skew. Got a RA case number. Asked if he had seen this error before, did not get a straight answer.
ACD27C2B-5D68-4005-AD82-3893A026FEA9.jpeg
2021-6-24
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DJI Thor
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Hi there, we are sorry for the difficulties caused you. We may suggest you try to calibrate the gimbal in the setting menu and update the latest firmware to see if the issue persists. By the way, If you already have a case number, you may provide it to us so we can put an eye on your case.  Thanks for your response.
2021-6-24
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Aerial Tiki
lvl.2
Flight distance : ****
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Puerto Rico
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Always do gimbal calibration before flights
Latest firmware 1.05.0600

Case no. CAS-6668333-C2C3V8
2021-6-24
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DJI Thor
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Flight distance : 13602 ft
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Aerial Tiki Posted at 6-24 18:34
Always do gimbal calibration before flights
Latest firmware 1.05.0600

Hi Aerial Tiki, we got it. We will pay attention to your case and please feel free to contact us if there are any further questions. Thanks for your support.
2021-6-24
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