P4P Gimbal roll in opposite direction to the turn
745 3 2021-7-13
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daniel_ktm
lvl.1
Flight distance : 724301 ft

Italy
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My drone is a Phantom 4 Pro and all software updates have been performed, along with countless gimbal recalibrations. But unfortunately this problem still persists, and has so for the past year since I noticed it as Prior to then I did not use this drone much.
  
  
Here are some videos in the links bellow about this problem, when the drone when turns right the gimbal will tilt away from the turn ( this is the opposite from what FPV mode should do) rolling left or counter clockwise. This happens both in FPV mode and with FPV turned off.
  
  
https://www.dropbox.com/s/fm348zfldfijbam/dji%20clip%20roll%20.mp4?dl=0

https://www.dropbox.com/s/fm348zfldfijbam/dji%20clip%20roll%20.mp4?dl=0
  


  
I hope someone can help me, even if they can suggest  a hardware fix, it they think it might be the culprit.

2021-7-13
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DJI Susan
Administrator
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Hi Daniel, sorry to read about the issue. You may try to refresh the latest firmware via the DJI Assistant 2. If the issue persists, please send the drone back for service.
Please start an online service request at https://repair.dji.com/repair/index
2021-7-13
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Cris Amaral
lvl.1
Flight distance : 1530594 ft
Brazil
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Hi, my name is Cristiano, I'm talking from Brazil, the Gimbal of my Phantom 4 pro v2 is as described in several messages on the DJI forum, vibrating the video recorded images and a slight hum in the engine, I saw it sent to some users the firmware beta to fix the problem, can you send me? Phantom 4 pro v2 e-mail pisciculturadoamaral@gmail.com thanks!
2021-7-15
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DJI Susan
Administrator
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Cris Amaral Posted at 7-15 17:05
Hi, my name is Cristiano, I'm talking from Brazil, the Gimbal of my Phantom 4 pro v2 is as described in several messages on the DJI forum, vibrating the video recorded images and a slight hum in the engine, I saw it sent to some users the firmware beta to fix the problem, can you send me? Phantom 4 pro v2 e-mail  thanks!

Hi Cristiano, I am sorry to hear that you are experiencing an issue with your Phantom 4 Pro V2.0. Sorry that the beta firmware is not for your drone.
Regarding your case, please make sure that the firmware has been updated to the latest version, calibrate the gimbal, and check if there is debris stuck in the gimbal. If the issue persists, please send the drone back for further diagnosis.
Please contact our support at http://www.dji.com/support to start a case.
2021-7-15
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