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App User name keep changing back **im new to drones
699 7 7-15 15:21
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Enslin07
lvl.2
Flight distance : 12953 ft

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Good day

a simple issue that bothers me

I baught a 2nd hand drone (100% working and satisfied)

i started from scratch

i created a new profile and chose a personalized name (Enslin07) and picture with gender and country
after i chose to save it change back to "djiuser_dLAxuJRpPBVe"

i thought it might be beacuase of the numbers in my user name,so i cahose my name and surname,after i save it change back to the dji user name

i re installed the app and crated another account but still the same issue

how can i change and keep my name on the app without automatically changing  back to dji user

thanks in advance
7-15 15:21
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DJI Susan
Administrator

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Hi Enslin07, may I know which app you are using? Please make sure that the app has been connected to the internet and check again. Thank you.
7-15 22:58
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Enslin07
lvl.2
Flight distance : 12953 ft

South Africa
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DJI Susan Posted at 7-15 22:58
Hi Enslin07, may I know which app you are using? Please make sure that the app has been connected to the internet and check again. Thank you.

hi im using the DJI Go 4
and i am connected to internet as im permanently connected

im not sure if the reason is because its a 2nd hand drone but cant think that it would cause my profile name not to change at all
7-15 23:11
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DowntownRDB
Captain
Flight distance : 525 ft
United States
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Enslin07 Posted at 7-15 23:11
hi im using the DJI Go 4
and i am connected to internet as im permanently connected

I'm seeing "Enslin07" as your profile name.  Must have gotten fixed.  
7-16 04:25
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Enslin07
lvl.2
Flight distance : 12953 ft

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DowntownRDB Posted at 7-16 04:25
I'm seeing "Enslin07" as your profile name.  Must have gotten fixed.

Hi no unfortunately it didnt change
I 1st created an account and then later on I joined the dji forum

Below is 3 screenshot
1st is what is currently showing and bothering me
I chose flight record and after that i see like 2 type of account records
But both are the same
This doesnt make sense

983BB77F-D271-49F8-996A-DEA26954FEF7.jpeg
47E62EBE-FC04-4847-82B0-34F37B6A8628.png
7-16 08:20
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DJI Susan
Administrator

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Enslin07 Posted at 7-16 08:20
Hi no unfortunately it didnt change
I 1st created an account and then later on I joined the dji forum

Sorry for the belated reply, I will forward the issue to our engineers for their attention. If there is an update, I will get back to you right away.
7-22 03:18
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Enslin07
lvl.2
Flight distance : 12953 ft

South Africa
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DJI Susan Posted at 7-22 03:18
Sorry for the belated reply, I will forward the issue to our engineers for their attention. If there is an update, I will get back to you right away.

Thank you so mich I really appreciate it
7-22 05:52
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DJI Susan
Administrator

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Enslin07 Posted at 7-22 05:52
Thank you so mich I really appreciate it

Hello there, sorry for the belated reply. Our engineers are aware of the issue and will optimize it in a future update. At the moment, you may try to change the name two times or use an Android device to change the name. Sorry again for the inconvenience.
7-25 22:22
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