Shutter cable disconnected message (it is connected for sure)
1864 2 2021-8-14
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elomax
lvl.2
Canada
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Usually happens after the inactivity period.
After a couple of minutes when I go to the virtual joystick and try to move the camera with app controls, it worked, but the moment I press the record button it gives the message:
"Shutter cable disconnected. Possible task failure. Check shutter cable connection".
(The cable is fine - the button was working properly before the phone and camera went to sleep, also tried with different cables)

The screenshot is here: https://imgur.com/a/hZH8wds

Let me know if you know what's going on.

Thank you.
2021-8-14
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out. Can you please confirm what specific DJI product are you using? Please keep us posted. Thank you!
2021-8-14
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elomax
lvl.2
Canada
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DJI Paladin Posted at 8-14 19:28
Hi there. Thank you for reaching out. Can you please confirm what specific DJI product are you using? Please keep us posted. Thank you!

DJI Ronin RS2.
Thank you.
2021-8-14
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