Hello, i have done the last update of my pocket 2 and an issue appear.
Wenn I plug the sticks, stick update is running. After 20 sec a message say "update complete" and 3 secondes after, the stick update restart and complete. The stick update never stop...
I have unpluged it but wenn I plug it again the cycle restart....

Hello there MeuhDaCow. I am sorry for the trouble this has caused and thank you for reaching out. May we know what is the model of the mobile device that you are using please. In addition I will post a DJI tutorial video on DJI Pocket 2 | How to Update the Firmware. Please keep us posted for further assistance. Thank you.

Hello. I use a Huawei P20 pro CLT-L29.
The pocket 2 upgrade is done I have last update.
Wenn I plug the stick the neverending update of the sticks begin... Without sticks all working fine

I have done a small video with my handy. Sorry for the quality in low light.

https://youtu.be/Z3bbUBz0d6c

That must have been frustrating for you, I have forwarded this problem to the appropriate engineer, will look into it and help you get an update soon.

Before getting the update, we recommend that you can try to format the SD card to solve the problem. Be sure to make a copy of important files, videos or pictures before formatting.

Thank you for your understanding.

Can you send me the bin file to try to re-update from the sd card ?

MeuhDaCow Posted at 8-24 23:16
Can you send me the bin file to try to re-update from the sd card ?

Hi MeuhDaCow. I'm sorry for not updating you until now. We're so sorry to hear about your experience. After verification, we found that your problem cannot be solved by updating the firmware. But don't worry! We recommend that you send the stick back through the link we provide, and we will help you replace it with a new one free of charge.

Need Attention: You just send the stick back, that's enough~
Apologize again for the inconvenience caused.

Here is our repair link for you to check :
https://repair.dji.com/repair/index

I hade problems with my Inspire 1,
I hade problems with my Inspire 2,
I hade problems with my Crystalsky,
Now I have problems with my pocket 2...
I definitely dont want to send you this sticks for 50 dollars and receive back a "free" one.
Just wanna sell this ... from DJI and birn this sticks.
Thx for your high quality products.

I hade problems with my Inspire 1,
I hade problems with my Inspire 2,
I hade problems with my Crystalsky,
Now I have problems with my pocket 2...
I definitely dont want to send you this sticks for 50 dollars and receive back a "free" one.
Just wanna sell this ... from DJI and burn this sticks.
Thx for your high quality products.

MeuhDaCow Posted at 8-25 08:02
I hade problems with my Inspire 1,
I hade problems with my Inspire 2,
I hade problems with my Crystalsky,

Hi MeuhDaCow. If I were in your position, I would feel the same way. I have forwarded your situation to the appropriate team, will look into it and help you get an update soon. Could you tell me the details of the issue of your other products? Apologize again for the inconvenience caused.

Inspire 1: motor synchronisation problem.
Inspire 2: problem of connection
Crystalsky: over heating with 4 minutes of use max
Pocket 2: joystick bug

Hope my RS2 will work more than 1 year.
Was expecting to buy a mavic 2 pro or 3 pro wenn come but I wanna see concurrence first.
A bit tired about my DJI experience.

MeuhDaCow Posted at 8-26 00:07
Inspire 1: motor synchronisation problem.
Inspire 2: problem of connection
Crystalsky: over heating with 4 minutes of use max

Hi, there. Have the problems with your inspire 1 and 2 been solved? If not, can you tell us more details, and we can feed it back to our engineers to see whether we can solve it for you. If they cannot be used normally, we suggest you send them back and we will provide you with solution.

When you use CrystalSky, you can try to avoid direct sunlight and close the background application to reduce memory.

Thank you for your understanding

All things are solved but not by dji services. The dji care in Switzerland dont cover the sending fees... So usefull. Crystalsky and all Inspire are sold since a long time after solving myself the problems.
Thx for ur "help".
Have a nice day.

MeuhDaCow Posted at 8-26 04:15
All things are solved but not by dji services. The dji care in Switzerland dont cover the sending fees... So usefull. Crystalsky and all Inspire are sold since a long time after solving myself the problems.
Thx for ur "help".
Have a nice day.

Hi there. I sent you some information via PM, please check it.