Server Error while in flight
875 3 2021-9-4
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rpguy
lvl.3
Flight distance : 5738396 ft
United States
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Flying yesterday, second battery, during mid flight I stopped my video recording, and immediately my phone screen
goes dark. About 12 seconds later the app reconnects and FPV re-establishes. 10 seconds later this
message appears : Server error. Tap Check for Updates and try again(-1)

AirCraft Firmware Version : 02.04.2040

RC Firmware Version : 04.12.0046

DJI Fly App Version : 1.4.8(1120-official)

Short YT of the screen recording :
https://youtu.be/rIfHZ7-FxrU

No further issues observed after this error.

First time this has happened.


2021-9-4
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DJI Paladin
Administrator
Flight distance : 318 ft

Offline

Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please confirm if you are flying in a nearby area wherein it is restricted or inside the DJI No-Fly Zone? In addition, kindly please try to uninstall and reinstall the DJI Fly app and see if the issue still persists. Please keep us posted. Thank you!
2021-9-4
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rpguy
lvl.3
Flight distance : 5738396 ft
United States
Offline

DJI Paladin Posted at 9-4 21:25
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please confirm if you are flying in a nearby area wherein it is restricted or inside the DJI No-Fly Zone? In addition, kindly please try to uninstall and reinstall the DJI Fly app and see if the issue still persists. Please keep us posted. Thank you!

Yes,, the flight was permitted and not restricted.
I noticed I had pasted in the wrong YT url link in my initial post. (fixed)
Here is the correct link:


I'll uninstall/reinstall the app as suggested.

Thank you

2021-9-5
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DJI Paladin
Administrator
Flight distance : 318 ft

Offline

rpguy Posted at 9-5 03:01
Yes,, the flight was permitted and not restricted.
I noticed I had pasted in the wrong YT url link in my initial post. (fixed)
Here is the correct link:

Thank you for your response. Kindly please keep us posted after you reinstall the app and have a test flight. This error message might cause by the flight safe database as shown on your post that you have the latest firmware on both aircraft and remote.
2021-9-5
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