DJI OM 5 Clamp
985 6 2021-9-20
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Bodycalming
lvl.1

United Kingdom
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I have waited almost a year for the release of DJI OM 5 and to confirm it is fully compatable with the iPhone 12 Pro Max.  The depth of the iPhone 12 is 7.4mm next Friday 24th we will see the release of the iPhone 13 with a depth of 7.65mm!  My question is:  Will the DJI OM 5 standard clamp safely grip the thicker iPhone 13?
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Bodycalming.
2021-9-20
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DJI Paladin
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Flight distance : 318 ft

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Hi there. Thank you for reaching out. It seems that the iPhone 13 is currently not compatible with the said unit (DJI OM5). However, we will forward this to our designated team for attention. For now, kindly please refer to the list of the compatible device for the DJI OM 5 using the link below. Thank you for your valued support.

https://dl.djicdn.com/downloads/ ... ibility_List_en.pdf
2021-9-20
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MiamiC70
lvl.3
United States
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DJI Paladin Posted at 9-20 18:08
Hi there. Thank you for reaching out. It seems that the iPhone 13 is currently not compatible with the said unit (DJI OM5). However, we will forward this to our designated team for attention. For now, kindly please refer to the list of the compatible device for the DJI OM 5 using the link below. Thank you for your valued support.

https://dl.djicdn.com/downloads/DJI_OM_5/DJI_OM_5_Mobile_Phone_Compatibility_List_en.pdf

What a fail!
2021-9-23
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DJI Paladin
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We totally understand your frustration. No worries, our related team still continues to perform their research and developments for the newly released mobile device to be compatible with the unit. We really appreciate your understanding and support.
2021-9-25
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MiamiC70
lvl.3
United States
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DJI Paladin Posted at 9-25 01:58
We totally understand your frustration. No worries, our related team still continues to perform their research and developments for the newly released mobile device to be compatible with the unit. We really appreciate your understanding and support.

What does that actually mean? Your “team” can’t get around physics. So, is there going to be a hardware change? An OM5+? An OM6? What are you saying actually?
2021-9-25
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DJI Paladin
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Flight distance : 318 ft

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MiamiC70 Posted at 9-25 18:23
What does that actually mean? Your “team” can’t get around physics. So, is there going to be a hardware change? An OM5+? An OM6? What are you saying actually?

Hi there. Thank you so much for reaching out. The DJI OM5 supports most mainstream phones on the market that are 67-84mm in width, 6.9-10mm in thickness, and 170-290g in weight. We strongly recommend our users to use the compatible devices as this will fully work on our DJI Mimo app. Hope this answers your query. Thank you and have a nice day!
2021-9-27
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scubatopy
lvl.1

Italy
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DJI Paladin Posted at 9-27 00:28
Hi there. Thank you so much for reaching out. The DJI OM5 supports most mainstream phones on the market that are 67-84mm in width, 6.9-10mm in thickness, and 170-290g in weight. We strongly recommend our users to use the compatible devices as this will fully work on our DJI Mimo app. Hope this answers your query. Thank you and have a nice day!

Therefore including iPhone 13 Pro Max (240 gr). Your previous answer was quite ambiguous. Wondering whether you are interested to sell your products....
2021-9-27
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