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Mavic 2 Zoom Firmware Mismatch
224 4 9-25 09:22
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fans370dfafb
lvl.2
Flight distance : 1035784 ft
United States
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Hello, I went to go for a flight and noticed that I receive an error message displaying Firmware Mismatch.  I am able to turn it on and everything is linked it just has no image. I have tried to use the App and DJI Assist Mavic to check for the firmware version but when I try to connect to the PC it doesn’t locate the Mavic. I have tried multiple things to confirm and try and fix this issue with no luck. Please help.
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9-25 09:22
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fans370dfafb
lvl.2
Flight distance : 1035784 ft
United States
Offline

9-25 09:23
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please try to uninstall and reinstall the DJI Assistant 2 software on your PC and please try the version on the link below? In addition, if the issue persists, please try to use a different communication cable then update the firmware of the aircraft and the drone. Please keep us posted. Thank you for your support.

https://www.dji.com/downloads/softwares/assistant-dji-2-for-mavic
9-25 21:26
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fans370dfafb
lvl.2
Flight distance : 1035784 ft
United States
Offline

DJI Paladin Posted at 9-25 21:26
Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please try to uninstall and reinstall the DJI Assistant 2 software on your PC and please try the version on the link below? In addition, if the issue persists, please try to use a different communication cable then update the firmware of the aircraft and the drone. Please keep us posted. Thank you for your support.

https://www.dji.com/downloads/softwares/assistant-dji-2-for-mavic

I have uninstalled the DJI Assistant 2 software and reinstalled it. It is still not able to locate my Mavic 2 zoom. I switched the communication cable and still having the same issue. There is no way for me to fix the firmware mismatch.
9-30 11:03
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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fans370dfafb Posted at 9-30 11:03
I have uninstalled the DJI Assistant 2 software and reinstalled it. It is still not able to locate my Mavic 2 zoom. I switched the communication cable and still having the same issue. There is no way for me to fix the firmware mismatch.

Thank you for your response. We're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Thank you for your understanding and support.
10-3 04:00
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