Gimbal n/a upon restart. Strange issue. Any ideas?
481 3 2021-11-6
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KillSwitch.
lvl.1

United Kingdom
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Mavic pro turns on fine and as normal. Everything works as should. When I turn it off and back on, camera goes blurry with horizontal lines all over feed and sometimes pink over live feed. Tried update + downgrade. Tried no sd card + format sd card ect. Seems to be software issue and it runs perfectly on first start and stays fine until restart. Tried gimbal + imu calibration + default settings + reset. Upon restart, I do not get any errors but gimbal does not move and in app says n/a as if not plugged in and blurry image as described above. Hesitant to send in to dji support for hefty pricetag + seems to be software issue rather than hardware. Any ideas?
2021-11-6
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JJB*
Core User of DJI
Flight distance : 12260774 ft
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Netherlands
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NO IDEA!  
2021-11-6
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi, thank you for reaching out. We're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period parts of your drone, you may click this link: https://www.dji.com/service/policy. Thank you for your kind and understanding.
2021-11-7
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G_Sig
First Officer
Flight distance : 9109311 ft
Iceland
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Send it in for repair, most likely flatcable fo gimbal.
My MP had this foult because of that cable.
2021-11-7
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