After install and Upgrade the application in my Samsung S8+, the DJI Go apps start and running in background but the help menu is frozen in the front end and blocking me the access to the main menu

Hi, there. I regret the trouble you've been inflicted, we will try our best to help you get it addressed. Could you tell me the OS of the phone you're using now and where you download our DJI Go App? Please download it through our official website. Besides, could you try another mobile phone to check if the same issue occurs? Sorry for the inconvenience caused.
https://www.dji.com/downloads/djiapp/dji-go-3

DJI Gamora Posted at 11-13 18:12
Hi, there. I regret the trouble you've been inflicted, we will try our best to help you get it addressed. Could you tell me the OS of the phone you're using now and where you download our DJI Go App? Please download it through our official website. Besides, could you try another mobile phone to check if the same issue occurs? Sorry for the inconvenience caused.
https://www.dji.com/downloads/djiapp/dji-go-3

Hi Gamora I seen the apps you suggested is for phantoms and others I have a Mavic Mini

fansab054d98 Posted at 11-14 09:24
Hi Gamora I seen the apps you suggested is for phantoms and others I have a Mavic Mini

If you have more ideas let me knows

fansab054d98 Posted at 11-14 09:39
If you have more ideas let me knows

Hi there, sorry for the confusion, Mavic Mini uses DJI Fly app. New 1.5.1 has been released, please check if the update message pops up, or you can go to Profile > Settings > About > check for update. Please let me know if the issue is solved after being updated. Thank you.

DJI Susan Posted at 11-14 23:19
Hi there, sorry for the confusion, Mavic Mini uses DJI Fly app. New 1.5.1 has been released, please check if the update message pops up, or you can go to Profile > Settings > About > check for update. Please let me know if the issue is solved after being updated. Thank you.

I'm using a Samsung S8+ not a windows work station

fansab054d98 Posted at 11-15 14:04
I'm using a Samsung S8+ not a windows work station

Hi, I am sorry for the confusion caused, the "window" there referred to the message box/reminder. Please check if the app has been updated to V1.5.1, thank you.

fansab054d98 Posted at 11-14 09:24
Hi Gamora I seen the apps you suggested is for phantoms and others I have a Mavic Mini

This is because you mentioned "DJI Go" - If you actually researched the product you just purchased you would have known it uses DJI Fly and saved yourself the hassle. DJI Go is an ancient app for Phantom 3's. DJI Go 4 is for Mavic 2 and Phantom 4 onwards and DJI Fly for any new device, Mavic Mini Mini 2 etc. It even says what app you need on the product box.

Simple product research could have solved that.

DJI Susan Posted at 11-17 04:04
Hi, I am sorry for the confusion caused, the "window" there referred to the message box/reminder. Please check if the app has been updated to V1.5.1, thank you.

Well the version available in https://www.dji.com/ca/downloads/djiapp/dji-fly is 1.5.0 this is install in my cellphone

DubSound Posted at 11-17 08:10
This is because you mentioned "DJI Go" - If you actually researched the product you just purchased you would have known it uses DJI Fly and saved yourself the hassle. DJI Go is an ancient app for Phantom 3's. DJI Go 4 is for Mavic 2 and Phantom 4 onwards and DJI Fly for any new device, Mavic Mini Mini 2 etc. It even says what app you need on the product box.

Simple product research could have solved that.

My fault the version installed is DJ Fly 1.5.0

DJI Susan Posted at 11-17 04:04
Hi, I am sorry for the confusion caused, the "window" there referred to the message box/reminder. Please check if the app has been updated to V1.5.1, thank you.

Hoe update my app from 1.5.0 to 1.5.1

fansab054d98 Posted at 11-17 10:10
Hoe update my app from 1.5.0 to 1.5.1

I am opening the apps and automatically start the update so I hope this fix the issue  

fansab054d98 Posted at 11-17 10:14
I am opening the apps and automatically start the update so I hope this fix the issue

The update is done and the help windows still in front end active

fansab054d98 Posted at 11-17 10:15
The update is done and the help windows still in front end active

Hi there, sorry for the belated reply. May we know if the issue is sorted after the update?

DJI Susan Posted at 11-18 03:51
Hi there, sorry for the belated reply. May we know if the issue is sorted after the update?

Not stell jet the help windows is in the front end blocking the apps menu

DJI Susan Posted at 11-18 03:51
Hi there, sorry for the belated reply. May we know if the issue is sorted after the update?

Not stell jet the help windows is in the front end blocking the apps menu

I'm going to return the drone to costco because I can do the spps working in the samsung phones (I did test with a 8+ and samsung 9 and I get the same error)

Unfortunately I am in the same boat as OP.  Purchased a mini 2 a few hours ago.  Performed all the setup and this screen freezes at same exact point.  Started searching and found this thread.  I hope someone finds a work around soon.  

Galaxy S10
Android 11
Ify 1.51

fansab054d98 Posted at 11-20 07:11
Not stell jet the help windows is in the front end blocking the apps menu

I am deeply sorry for the situation. Please try to complete close/quit the DJI Fly app from the background. And reload the app and try again,
If the issue persists, may I ask for a video of the issue for further checking? Apologize again for the inconvenience.

Hinckle Posted at 11-20 15:25
Unfortunately I am in the same boat as OP.  Purchased a mini 2 a few hours ago.  Performed all the setup and this screen freezes at same exact point.  Started searching and found this thread.  I hope someone finds a work around soon.  

Galaxy S10

Hi there, I feel sorry for the issue. Please try to complete close/quit the DJI Fly app from the background. And reload the app and try again,
If the issue persists, may I ask for a video of the issue for further checking? Apologize again for the inconvenience caused.

DJI Susan Posted at 11-21 02:03
Hi there, I feel sorry for the issue. Please try to complete close/quit the DJI Fly app from the background. And reload the app and try again,
If the issue persists, may I ask for a video of the issue for further checking? Apologize again for the inconvenience caused.

Hi thanks very much for you support unfortunelly I did take the desicion to return the done to Costo until you develope teem find the apps DJI issue solution with androis IOs so I hope in the future enjoy yours products good luck

fansab054d98 Posted at 11-21 10:25
Hi thanks very much for you support unfortunelly I did take the desicion to return the done to Costo until you develope teem find the apps DJI issue solution with androis IOs so I hope in the future enjoy yours products good luck

Thank you for your update, I am regretful again for the inconvenience caused. Hope to serve you soon. Should you have any further questions, please feel free to contact us at any time, we're glad to help.

Figured it out.  It's not actually frozen.  What's happening is the next button is missing on the android version.  I figured it out by looking at the Iphone version.  What I did was clear cache and data from app, and then pushed in the area pictured until it passed onto the next screen.  Then it will never ask again after you find it once.  

Hinckle Posted at 11-22 06:22
Figured it out.  It's not actually frozen.  What's happening is the next button is missing on the android version.  I figured it out by looking at the Iphone version.  What I did was clear cache and data from app, and then pushed in the area pictured until it passed onto the next screen.  Then it will never ask again after you find it once.  

Hi Hinckle, thank you for your update, I am happy to hear that you had got a work around.
If it is possible, you may try to adjust the font size of the phone, to see if the option to go next step shows up. Our engineers will optimize the issue in the next app update. Sorry again for the inconvenience caused.