I cannot pay for for care refresh for S/N 3YTBJ96XXXXXX! Lots of post with same issue.  Since I bought the Air 2s with the same card should I just return drone?Let me know when your problem is fixed.

Hi Seamavic, sorry for the inconvenience caused. I've managed to get your order number via your forum account, the situation has been forwarded to our corresponding team to follow up. We'll have someone contact you to solve the issue soon. Thanks for your patience.

DJI Natalia Posted at 12-1 17:54
Hi Seamavic, sorry for the inconvenience caused. I've managed to get your order number via your forum account, the situation has been forwarded to our corresponding team to follow up. We'll have someone contact you to solve the issue soon. Thanks for your patience.

Thank you!

Seamavic Posted at 12-1 19:11
Thank you!

You're most welcome.

DJI Natalia Posted at 12-2 01:25
You're most welcome.

Ok, I contacted my card company, Capital One. I was told that DJI did not want to simply know if funds were available, DJI requested huge amounts of unnecessary data so rejected the charge.  This is for consumer protection.

At this point if DJI does not curtail their DATA MINING policies, drone will be returned. I will not fly expensive drone, for first year, without some sort of failure policy.

Seamavic Posted at 12-2 10:13
Ok, I contacted my card company, Capital One. I was told that DJI did not want to simply know if funds were available, DJI requested huge amounts of unnecessary data so rejected the charge.  This is for consumer protection.

At this point if DJI does not curtail their DATA MINING policies, drone will be returned. I will not fly expensive drone, for first year, without some sort of failure policy.

Hello, there. We are sorry for any inconvenience. All the requested data for payment are standard. We recommend trying another payment method. For the dictations given by the card-issuing company, we will contact you through email. Please check.