The Saint
First Officer
Flight distance : 5902228 ft
United States
Online
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the problem with the software update is that it won't entirely fix the problem. sw updates are not forced and therefore you can expect most consumers to forgo the update. it's not an option for dji and it's a difficult option for best buy to address a customer return by asking them to try a sw update first. usually by then the customers is too close to returning, up against time or money, etc and won't be entirely convinced new software will convert a return to a keep; so they want to back out. if a customer has come back to the store and asks for a refund, the sales associate can't exactly say, oh please update the software. therefore, the inventory of the big boxes must be sent back and reworked. if bby has thousands of units on launch software and they are experiencing a 25% return, they can't sustain and new software is not expected to lower that return rate after an update that may or may not happen. if i had best buy muscle, i would have dji replace my thousands in inventory with new stock already on v2....before this goes any further. i would not continue to sell 4 units and get 1 back all thru the month of december and january, that's no way to do business. |
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