Hi there!
Please let me be clear....you guys just send me a drone to replace mine which is lost without rc. I ship my drone in the box - mavic pro 2 with rc - how can I use the drone without rc? It's simple. I've already answered almost 10 emails for something simple. I need an rc to operate the drone...don't ask me if the rc i send is good or not...not now, that's why i put it in the box with the drone.
Please... I need an rc for next week in Portugal. Yours sincerely. Carlos
It's already been on its way for 2 months on this!

Hi Carlos, we are deeply sorry for the unpleasant experience. We will follow up on your case as soon as possible. Apologize again for the inconvenience caused.

DJI Susan Posted at 12-10 02:18
Hi Carlos, we are deeply sorry for the unpleasant experience. We will follow up on your case as soon as possible. Apologize again for the inconvenience caused.

I need a command for mavic pro 2 that dji send me as soon as possible!
Please! I have the drone stopped, and I'm losing jobs opportunities.

Holli, please!DJI sent me a new mavic pro 2 to replace mine, without command and even without reaching my drone there.
Now you are wondering whether or not if the rc is inside the box or not?
Why would I want two commands?
I'm just wasting time with this situation, and it's already starting to damage my relationship with clients.
This is a email ping pong that I don't like it to have with nobody.
Best. Carlos
PS I use my free time to speed with my daugther.

imovídeo Posted at 12-10 07:24
Holli, please!DJI sent me a new mavic pro 2 to replace mine, without command and even without reaching my drone there.
Now you are wondering whether or not if the rc is inside the box or not?
Why would I want two commands?

Hi there, we were confirming the information, I had urged the team to follow up on your request, rest assured, we will help you to sort out the case as soon as possible. Sorry again for the inconvenience caused.

Hi there! Yes I received the package with rc and it's okay and I've already flown.
All the best, and tanks! PS. Sorry the ping pong chat!

imovídeo Posted at 12-20 03:46
Hi there! Yes I received the package with rc and it's okay and I've already flown.
All the best, and tanks! PS. Sorry the ping pong chat!

My pleasure, very glad that we made it finally, enjoy it and happy flying!