Mavic 2 Crash
518 4 2021-12-17
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djiuser_3VBYwyALEn4P
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Flight distance : 3267536 ft

South Africa
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I've have an Enterprise Dual which fell out of the sky two time. Batteries will both times above 30%, and it was 200 feet in the air, line of site with absolutly no obstacles nearby. Anyone had similar problems for the Mavic 2 Dual or Zoom?

The camera was on all the time until impact on the ground. It does not seem like a battery coming loose.

2021-12-17
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JJB*
Core User of DJI
Flight distance : 12225059 ft
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Netherlands
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hiya,

Best to get help/advice is to upload your flightlog.

Use this link > https://www.phantomhelp.com/LogViewer/Upload/
Post the uploaded link on here

cheers
JJB
2021-12-17
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DJI Stephen
DJI team
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Hello there. I am sorry for the trouble this has caused and thank you for reaching out. Since this unfortunate event happened to your DJI Mavic 2 Enterprise Dual, I would recommend for you to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance with regards to this matter. We will do there best to help you and give out the best resolution for the said issue. Again, I am sorry and thank you.
2021-12-17
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DAFlys
Captain
Flight distance : 312090263 ft
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United Kingdom
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Was the battery still in the drone?   Some of the older batteries swell and pop out mid flight. but the logs might help see that.
2021-12-17
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djiuser_3VBYwyALEn4P
lvl.1
Flight distance : 3267536 ft

South Africa
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The battery was still in and intact. We actually used the locate beeper function to locate the drone.
2021-12-17
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