ODS_UA
lvl.1
Flight distance : 77674 ft
Ukraine
Offline
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DJI Stephen Posted at 1-18 19:14
Hello there ODS_UA. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please and kindly please try to uninstall and reinstall the DJI Fly application ( https://www.dji.com/downloads/djiapp/dji-fly ) from this DJI Link to see if the issue will still persist? In addition, kindly please sync all of your flight records before uninstalling the DJI Fly application on your mobile device for you not to loose your previous flight information. Thank you.
Phone model Samsung A41, and iPhone 7, all updated to the latest version of the OS. Did a complete removal and installation of the application DJI Fly on both phones, unfortunately this does not help!This problem occurs not only with me, but also with many other users from our community.
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