Inspire 2 with X7 and 16mm F/2.8 with lines appearing
624 2 2022-1-23
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John Duffy
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United States
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I have an Inspire 2 with X7 and 16mm F/2.8. Flown about 15 times NO hard landings or crashes not even a close call. I have updated the firmware to the lates as of 1/23/2022  - V01.02.0600 and even down graded two levels 0500 & 0400 to try and fix. Nothing changes, still HAVE lines as in the photos attached. And yes it appears in the downloaded files as well




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IMG_0931 copy.jpg
2022-1-23
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DJI Stephen
DJI team
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Hello there John Duffy. I am sorry for the trouble this has caused before and thank you for reaching out. Since you have done several troubleshooting steps to rectify the said issue but the issue still persist. It would be best to contact our DJI support team at  https://www.dji.com/support for further assistance. We will do there best to help and give out the best resolution for this issue. Again I am sorry for the trouble and thank you.
2022-1-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi John, sorry that you're having this issue. Could you please clean the connector between the drone and camera to see if the issue still exists? If you have another camera, please mount a different camera for a test. If the issue still persists, you may contact our support team through the link below and send it back for further diagnosis. http://www.dji.com/support
2022-1-23
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