New battery malfunction
693 1 2022-1-25
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Ducati07
lvl.1
Flight distance : 469564 ft
United States
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Hello,

I just bought my first DJI drone, the Air2s.  This thing is so much fun!  After realizing one battery was not enough, I went online and purchased a couple new batterys.  One is fine however, the other one doesn't do anything when plugged in nor does it show any lights when I press the button.  I've thrown the box away that it came in so I don't think I can try to return it to Walmart...I had gift cards to spend.

Is there anything I can do other than just throw it away?

Thanks for any help!
2022-1-25
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DJI Stephen
Administrator
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Hello there Ducati07. I am sorry for the trouble this has caused and thank you for reaching out. Since you are having this issue with one of your DJI Air 2S intelligent flight batteries. It would be best to contact our DJI support team at  https://www.dji.com/support for further assistance. We will do there best to help and give out the best resolution for this issue. Again I am sorry and thank you.
2022-1-25
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