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Mavic 3 Cine Problems
433 7 2-16 11:27
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dtzankatian
lvl.4
Flight distance : 9684898 ft
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Greece
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Hello there. With the last update of the M3 i saw those problems. The first is that 2 times when i turned on my M3C i got an error telling that the SSD is not available switch to SD card. And the second is that i tried to use hyperlapse with waypoints, but the camera did not move at all stayed at the same position on all video.

Do you have any suggestions on this? Will this is a firmware update or my aircraft?
2-16 11:27
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TonyPHX
First Officer
Flight distance : 2619429 ft
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I have not had any similar message on the M3 Cine.  Are you already on the latest firmware?  If so, then I would open a support issue with DJI for sure.  It is a very expensive drone to not have reliable SSD operation.
2-16 19:07
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DJI Stephen
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Hello there dtzankatian. I am sorry for the trouble this has caused and thank you for reaching out. Can you please try to format your SSD to see if the problem persists. Also, please make sure that your DJI Mavic 3 Cine is running the latest firmware before formatting. Kindly please keep us posted for further assistance. Thank you.
2-16 21:30
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dtzankatian
lvl.4
Flight distance : 9684898 ft
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Greece
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DJI Stephen Posted at 2-16 21:30
Hello there dtzankatian. I am sorry for the trouble this has caused and thank you for reaching out. Can you please try to format your SSD to see if the problem persists. Also, please make sure that your DJI Mavic 3 Cine is running the latest firmware before formatting. Kindly please keep us posted for further assistance. Thank you.

Hello my friend yes i have the latest firmware and also a formatted the disk. Now it's working but if the problem persists what should i do?
2-17 00:24
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dtzankatian
lvl.4
Flight distance : 9684898 ft
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Greece
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I think there in DJI service they don't get trained good. Look what they are saying to me about goggles on Mavic 3 Cine these is soooo sad and unprofessional also.


2-17 10:22
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TonyPHX
First Officer
Flight distance : 2619429 ft
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It looks like maybe the support technician use a copy and paste response from the wrong product category.  Ouch.
2-17 23:45
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dtzankatian
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Flight distance : 9684898 ft
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Greece
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TonyPHX Posted at 2-17 23:45
It looks like maybe the support technician use a copy and paste response from the wrong product category.  Ouch.

This is just another ridiculous answer from DJI and also unprofessional
2-18 03:30
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TonyPHX
First Officer
Flight distance : 2619429 ft
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dtzankatian Posted at 2-18 03:30
This is just another ridiculous answer from DJI and also unprofessional

Agreed.  Hard to call it their best work.
2-18 13:39
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