Question on DJI Refresh for P4, on "DJI Care Refresh Service Agreement it says under paragraph 1, DJI promises to provide replacement products if damage occurs  accidentally under normal use to a covered aircraft, gimbal camera,  battery and  propellers within the period of validity."

So if the aircraft, propellers & battery are damage in the accident it says all are covered under the refresh, is this the case, if not why?

Hi there. Thank you for reaching DJI Forum. For the Phantom series, the protection section covers aircraft, gimbal, camera, and propellers.  The battery is not covered. If you want to know more details, please refer to our official website. Here is the link: https://www.dji.com/service/djicare-refresh/info#faq

This is the agreement that DJI send me, and it clearly says, "DJI promises to provide replacement products if damage occurs accidentally under normal use to a covered aircraft, gimbal camera, battery and propellers within the period of validity"

"DJI Care Refresh Service Agreement
Agreement No.:8D19EA9F368401A9
Thank you for choosing DJI Care Refresh.
By purchasing the DJI Care Refresh, you acknowledge that you have read, understood, and agreed to this service agreement. With DJI Care Refresh, you will receive a prioritized replacement service for your product.
The service is valid for 12 months, starting on 2022/03/01 and ending on 2023/02/28.
DJI Care Refresh can be cancelled upon return of the product purchased, according to DJI’s refund and return policies. DJI Care Refresh cannot be cancelled without returning the aircraft purchased.
The DJI Care Refresh service which you recently purchased has now come into effect. This service plan cannot be bought repeatedly for a single product. One product can only be bound to and activate DJI Care Refresh one time, so please do not repurchase DJI Care Refresh for the same product or its replaced product. However, if your DJI Care Refresh has not yet expired and there is at least one product replacement left in your service, you can extend the warranty service further by purchasing DJI Care Refresh +, which will extend the replacement service for one more year and prolong your product’s warranty period.

1. Replacement Service
DJI Care Refresh is created by SZ DJI Technology Co., Ltd. (hereinafter "we" or "DJI") to give you peace of mind. DJI promises to provide replacement products if damage occurs accidentally under normal use to a covered aircraft, gimbal camera, battery and propellers within the period of validity. DJI has a relationship with an insurance company that covers the cost of these programs."

Under 1. Replacement Service it says,

"DJI Care Refresh is created by SZ DJI Technology Co., Ltd. (hereinafter "we" or "DJI") to give you peace of mind. DJI promises to provide replacement products if damage occurs accidentally under normal use to a covered aircraft, gimbal camera, battery and propellers within the period of validity"

Dog Man Posted at 3-3 19:44
This is the agreement that DJI send me, and it clearly says, "DJI promises to provide replacement products if damage occurs accidentally under normal use to a covered aircraft, gimbal camera, battery and propellers within the period of validity"

"DJI Care Refresh Service Agreement

Hi, there. We are sorry for the inconvenience caused. Coverage parts may vary from different models of DJI drones. The information you provide is part of the agreement. Please refer to the whole agreement. Here are the details: