DJI Mavic Pro Platinum - Screen Freezes
523 4 2022-3-3
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Sugar Diet
lvl.1
Flight distance : 115387 ft
United States
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Screen Freezes when using my DJI Mavic Pro Platinum - Model M1X.  I'm using an iPhone, DJI Go4 App. version v4.3.46 (4385)

My camera picture freezes, turns purple and/or blacks out, or locks up completely when flying the drone further than 5 feet away (1.5 meters).  

The drone GPS, Map, Location and all controls still work but the video feed stops working for some reason.  Can someone offer any suggestions or solutions?  

I have turned off the app and restarted it (as some other posts suggests) but this doesn't work.
2022-3-3
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DJI Stephen
DJI team
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Hello there Sugar Diet. Good day and thank you for reaching out. Kindly please try to uninstall and reinstall the DJI Go 4 application from this DJI Link ( https://www.dji.com/downloads/djiapp/dji-go-4 ) to see if the issue will still persist? In addition, kindly please sync all of your flight records before uninstalling the DJI Go 4 application on your mobile device for you not to loose your previous flight information. If the issue persist kindly please try using a different recommended mobile device for us to be able to isolate the said issue. Thank you.
2022-3-3
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Peterx
First Officer
Flight distance : 1499708 ft
Germany
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What iPhone is in use for the Mpp?
2022-3-6
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Sugar Diet
lvl.1
Flight distance : 115387 ft
United States
Offline

Peterx Posted at 3-6 11:18
What iPhone is in use for the Mpp?
I am using an iPhone 10 plus and most recently the iPhone  13 pro max.
2022-3-7
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Peterx
First Officer
Flight distance : 1499708 ft
Germany
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Did ya feel that the iPhones get anormaly warm or hot? What system settings are present on these iPhones?
2022-3-10
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