I tried to use my refresh and just kept chasing my tail. Never could get an address to  mail it to.  Been a couple of years now I decided to take on the challenge myself.  Anybody having a problem with their air2 smoking when's turned on?

When you say smoking- From where exactly? Should not be hard to use care refresh, you just need to open a case with dei support.

Which brand of cigarettes is it smoking?

Hello, there. Sorry for your inconvenience. If you want to use your Care Refresh service, please kindly contact our support through email at this link: https://www.dji.com/support?from=store_footer
May we double confirm that have you recorded a video of your issue?
For your safety, we would recommend you take off the battery first.

I Just purchase Mavic s2 today haven’t been up as of yet. When powered on is the fan supposed to start running and stay running even before takeoff ? I didn’t want to put it in the air before my question was answered. The drone is also getting hot PLEASE HELP.