earlier on the forum I created a thread about focus issues and low sharpness on my Mavic 3, later I wrote a ticket to DJI support, attaching examples of my photos and videos.
All links you can find in my first topic: https://forum.dji.com/forum.php?mod=viewthread&tid=261165

Today I received a response from DJI support saying my shots were sharp and normal.

The sharpness of my Mavic 2 and Air2S is much higher than that of my Mavic 3 and this was easily noticed by the experienced community.  but DJI support proves me otherwise.  Please help me figure out the problem.

All the necessary examples of pictures and videos are at the link in the first thread.
I provided similar information to support, but the answer that this is normal sharpness disappointed me very much. Take a look at my skypixel shots www.skypixel.com/users/grebenikov I'm sure I have enough experience to judge camera sharpness.

Hi there.

Check out the attached image over on Mavic Pilots Post number 17  https://mavicpilots.com/threads/ ... 23420/#post-1397103

One of the members did a cityscape. I thought it was a good measure of sharpness you can expect though it was taken at slightly smaller f/stop than the optimal f5.6

See how you think your lens compares. There has been numerous reports from this and other forums that occasionally you can get a faulty lens. Some posters with issues seem to keep sending the drone back until they get a good one, provided DJI accept the fault.

Good luck!

Hi, there. Sorry for the inconvenience. Please rest assured that our team refers that this situation is normal. If you would love to,  it is recommended to fill out the online repair request on our official web and send it back. Here is the link: https://repair.dji.com/repair/index

DJI Thor Posted at 3-16 03:41
Hi, there. Sorry for the inconvenience. Please rest assured that our team refers that this situation is normal. If you would love to,  it is recommended to fill out the online repair request on our official web and send it back. Here is the link: https://repair.dji.com/repair/index

I suggest in future updates to programmatically increase the lens travel in manual focus mode. It is felt that the focusing stroke is not done all the way. Please carefully study the issue of different camera revisions and make the focus setting more universal, taking into account different camera revisions.

DJI Thor Posted at 3-16 03:41
Hi, there. Sorry for the inconvenience. Please rest assured that our team refers that this situation is normal. If you would love to,  it is recommended to fill out the online repair request on our official web and send it back. Here is the link: https://repair.dji.com/repair/index

Take a look at the camera comparison of my drones - how can you consider such sharpness normal? The picture has no sharpness!
https://www.dropbox.com/sh/wpxhnltbi13bf3o/AABlw4EsgYhoGlRdGOqamgmqa?dl=0

Are you sure that you weren't on manual focus mode, and the photo was just out of focus?

That photo you posted above is Just Mush. If you sent this to dji and they said it was ok then there is something wrong. Is this photo taken straight from your phone ? Looking at the sky pixel photos , well yes you could be picky about some of them. But most are under low light and fairly complexed . Its hard to know what settings in what conditions etc. I think if you're not happy ship it back.

andrey_ru Posted at 3-16 08:27
Take a look at the camera comparison of my drones - how can you consider such sharpness normal? The picture has no sharpness!
https://www.dropbox.com/sh/wpxhnltbi13bf3o/AABlw4EsgYhoGlRdGOqamgmqa?dl=0

Hi, there. Sorry for the inconvenience caused. May we know you take the photos in manual mode? Have you tried to use Auto mode? We have forwarded it to our engineer for further confirmation. Please wait patiently.

Because of missing features at launch, GPS issues, etc, I think many people have overlooked what seems to be M3 sharpness issues.  Now that those other problems have been resolved I believe more people will start paying more attention to picture quality.

DJI Thor Posted at 3-17 16:49
Hi, there. Sorry for the inconvenience caused. May we know you take the photos in manual mode? Have you tried to use Auto mode? We have forwarded it to our engineer for further confirmation. Please wait patiently.

I use autofocus.  Please, in the next firmware, give the question of my camera revision.  camera focus is not scrolled to infinity.

DJI Thor Posted at 3-17 16:49
Hi, there. Sorry for the inconvenience caused. May we know you take the photos in manual mode? Have you tried to use Auto mode? We have forwarded it to our engineer for further confirmation. Please wait patiently.

I found out by experience that the autofocus motor does not focus well at infinity, but it is fine at close range.  it feels like the focus motor is not moving along its coordinates.

DJI Thor Posted at 3-16 03:41
Hi, there. Sorry for the inconvenience. Please rest assured that our team refers that this situation is normal. If you would love to,  it is recommended to fill out the online repair request on our official web and send it back. Here is the link: https://repair.dji.com/repair/index

I did some research using my mavic 2 pro and mavic 3 pro and I'm convinced the 3pro has fewer focus areas.  because of which it is impossible to make accurate focusing in any of the modes.

Mavic 2 demonstration infinity focus: https://youtu.be/0Xe1c6fVZdY

Mavic 3 infinity focus trouble: https://youtu.be/0Is8eqghFtg

andrey_ru Posted at 3-18 01:40
I did some research using my mavic 2 pro and mavic 3 pro and I'm convinced the 3pro has fewer focus areas.  because of which it is impossible to make accurate focusing in any of the modes.

Mavic 2 demonstration infinity focus: https://youtu.be/0Xe1c6fVZdY

Thanks for your update. Please try to tap touch the shooting view on the app to focus for a better shooting effect. Besides we have forwarded your feedback to our engineer. Thanks for your understanding and support.

DJI Thor Posted at 3-18 02:12
Thanks for your update. Please try to tap touch the shooting view on the app to focus for a better shooting effect. Besides we have forwarded your feedback to our engineer. Thanks for your understanding and support.

I use every possible method to get a sharp image.  now I ask you to simply convey to the technical department the information that the FOCUS SLIDER DOES NOT USE THE FULL LENS POTENTIAL  - I reported this in a previous post.  I want to be connected with more competent specialists who deal directly with the camera.
By the way.  these pictures show the edges of the frame.  Mavic 2 pro is on the left and Mavic 3 is on the right.  I see that my new drone has worse sharpness than my old drone.  please do not advise me to update the drone, try tapping on the screen or reboot the device.  I consider myself an advanced user and want to be taken seriously.

andrey_ru Posted at 3-18 01:40
I did some research using my mavic 2 pro and mavic 3 pro and I'm convinced the 3pro has fewer focus areas.  because of which it is impossible to make accurate focusing in any of the modes.

Mavic 2 demonstration infinity focus: https://youtu.be/0Xe1c6fVZdY

Maybe with such a high telephoto the visual display i.e inifinity point is unreliable but you would expect to be able to manually scroll to a focus point. But I guess if the touching the screen achieves focus problem solved? Important thing in manual if you touch screen to focus will it stay there?

Bussty Posted at 3-18 03:17
Maybe with such a high telephoto the visual display i.e inifinity point is unreliable but you would expect to be able to manually scroll to a focus point. But I guess if the touching the screen achieves focus problem solved? Important thing in manual if you touch screen to focus will it stay there?

AF by tapping on the screen does focus better than MF, BUT it's not perfect either.  Please see the examples in the links I provided in the first post.
let me remind you.  that we are talking about the main camera module.  I made an approximation for my convenience.  with it you can see how much the camera “misses”

andrey_ru Posted at 3-18 03:14
I use every possible method to get a sharp image.  now I ask you to simply convey to the technical department the information that the FOCUS SLIDER DOES NOT USE THE FULL LENS POTENTIAL  - I reported this in a previous post.  I want to be connected with more competent specialists who deal directly with the camera.
By the way.  these pictures show the edges of the frame.  Mavic 2 pro is on the left and Mavic 3 is on the right.  I see that my new drone has worse sharpness than my old drone.  please do not advise me to update the drone, try tapping on the screen or reboot the device.  I consider myself an advanced user and want to be taken seriously.

I think in fairness to the moderator, he has much earlier in the thread advised you to send in the drone to be accessed.
Its seems strange that your tests ore so obvious to everyone . But you are not so sure as to whether to wait or not. But believe me the same tests where presented here over 3 years ago saying similar regarding comparing P4 pro with M2P. Much can be subjective or down to bad testing or incorrect testing. Yours looks so bad that if testing was carried out correctly then you have real problems. IE: everything is sharp with M2P, nothing is sharp with M3 test from the centre to the edge.
I would also say that your testing looks a lot worse than your photos, if it matched I’d say your camera was broke.

hallmark007 Posted at 3-18 03:39
I think in fairness to the moderator, he has much earlier in the thread advised you to send in the drone to be accessed.
Its seems strange that your tests ore so obvious to everyone . But you are not so sure as to whether to wait or not. But believe me the same tests where presented here over 3 years ago saying similar regarding comparing P4 pro with M2P. Much can be subjective or down to bad testing or incorrect testing. Yours looks so bad that if testing was carried out correctly then you have real problems. IE: everything is sharp with M2P, nothing is sharp with M3 test from the centre to the edge.
I would also say that your testing looks a lot worse than your photos, if it matched I’d say your camera was broke.

I believe this is a technique to be used only after DJI has fully acknowledged my problem.  now DJI will probably return the device to you and reimburse you for the replacement camera.  Given the logistical difficulties with Russia during this difficult time, I see the problem of sending a DJI Drone.

andrey_ru Posted at 3-18 04:00
I believe this is a technique to be used only after DJI has fully acknowledged my problem.  now DJI will probably return the device to you and reimburse you for the replacement camera.  Given the logistical difficulties with Russia during this difficult time, I see the problem of sending a DJI Drone.

I think you mean “The War in Ukraine” but yes this will be obviously difficult for you now. I can say I am not experiencing this like you are. I have noticed some soft areas in some photos but only when zoomed in 200% . I do think the Camera just like M2 camera will improve but looking at your test it will not improve to cure that if test is correct.

I am having the same issues...they are telling me it's normal but have escalated to "engineering" once again with the DNG files.

https://www.dropbox.com/sh/jj6sc ... oZZcyKMhDyUS_a?dl=0

ddubluw Posted at 3-18 12:09
I am having the same issues...they are telling me it's normal but have escalated to "engineering" once again with the DNG files.

https://www.dropbox.com/sh/jj6scgicpchc2f9/AADQN73o3FLoZZcyKMhDyUS_a?dl=0

I was familiar with your files earlier.  thanks for your reply.  please tell me how did you do with your drone?

ddubluw Posted at 3-18 12:09
I am having the same issues...they are telling me it's normal but have escalated to "engineering" once again with the DNG files.

https://www.dropbox.com/sh/jj6scgicpchc2f9/AADQN73o3FLoZZcyKMhDyUS_a?dl=0

Do you have a real 4k monitor?  I checked your first photo on the list, and its as expected.

Any blurring or bindling, thats from a rolling shutter vs a mechanical shutter.  A mechanical shutter can capture a rain drop going through the air, crystal clear.  A rolling shutter will always always suck at that.

Take a creative approach on it.  For now, its fine.  That first photo looks great on my monitor.  I dunno.

I don't see the sharpness issue, I do see a camera design issue.

@DJI please don't release any more mavic line drones without mechanical shutters.  Before its a utility, it simply just takes better photos.  Lets be done with "rolling shutters".

There I said it.  Hopefully the M3s, if we get one, is iterated and includes a mechanical shutter.  Huge letdown not to have a mechanical shutter.  I say even drop a M3 whatever plus and just add a camera with the mechanical shutter.  From what I heard, hasselblad sent dji incredible prototypes for the camera.  Its safe to say, people want the mechanical shutter.  Scrap the toy zoom.  Just release a 1" sensor zoom camera module.  And a mechanical shutter on that one too. heh.

Fly real fast safety LAST!

djiuser_EEXtim8SFbZ6 Posted at 3-18 12:25
Do you have a real 4k monitor?  I checked your first photo on the list, and its as expected.

Any blurring or bindling, thats from a rolling shutter vs a mechanical shutter.  A mechanical shutter can capture a rain drop going through the air, crystal clear.  A rolling shutter will always always suck at that.

“From what I heard, hasselblad sent dji incredible prototypes for the camera.”  

How do you get information like this ?
I understood dji designed the cameras Hassleblad the colour science and Sony the sensor.

  

This is from over on MavicPilots yes the left is definitely blurry but the right isn't. For a camera under the logo Image above Everything I would be definitely disputing this. In New Zealand we have Consumer Guarantee Laws and if it went sour on something like this you would need an independent moderator to be involved to sort the dispute. I think you would easily prove your case given...
The drone cost over $4000 NZD
Your purchased a drone on the basis Image above Everything
You can clearly prove one side of the sensor is not the same as the other

Good luck!  

Bussty Posted at 3-18 14:11
This is from over on MavicPilots yes the left is definitely blurry but the right isn't. For a camera under the logo Image above Everything I would be definitely disputing this. In New Zealand we have Consumer Guarantee Laws and if it went sour on something like this you would need an independent moderator to be involved to sort the dispute. I think you would easily prove your case given...
The drone cost over $4000 NZD
Your purchased a drone on the basis Image above Everything

In the images you posted the top one looks a lot different than the bottom, this could suggest different settings different light , wind etc. but you would imagine all things being equal that both would be as bad or as good as each other.

Ive often taken a handheld shot and my focus was off followed by another shot where my focus was better followed by a third that was nailed. It only served to prove it was me not the camera.

If you look at test in post 16 almost everything on the left test is sharp M2, everything on the right is out of focus M3. So if this is correct then everything bar nothing in M3 photos would be out of focus and this does not show in the M3 photos, yes some out of focus but not everything. So this says to me the test on post 16 is completely wrong . So what else is wrong ?

ddubluw Posted at 3-18 12:09
I am having the same issues...they are telling me it's normal but have escalated to "engineering" once again with the DNG files.

https://www.dropbox.com/sh/jj6scgicpchc2f9/AADQN73o3FLoZZcyKMhDyUS_a?dl=0

I also have that issue,send it back to DJi and they said that everything is normal,i have been thinking to buy again mavic2pro. I had more sharpness photo

hallmark007 Posted at 3-18 13:30
“From what I heard, hasselblad sent dji incredible prototypes for the camera.”  

How do you get information like this ?

where do you think they get them?  the moon?  you can't possibly think this is the only prototype.

djiuser_EEXtim8SFbZ6 Posted at 3-18 14:48
where do you think they get them?  the moon?  you can't possibly think this is the only prototype.

I didn’t ask where they get them. I asked how you managed to know Hassleblad who are owned by dji sent them dji “your words” incredible prototypes. Hassleblad have never made camera bodies for dji drones as far as I know.

andrey_ru Posted at 3-18 03:14
I use every possible method to get a sharp image.  now I ask you to simply convey to the technical department the information that the FOCUS SLIDER DOES NOT USE THE FULL LENS POTENTIAL  - I reported this in a previous post.  I want to be connected with more competent specialists who deal directly with the camera.
By the way.  these pictures show the edges of the frame.  Mavic 2 pro is on the left and Mavic 3 is on the right.  I see that my new drone has worse sharpness than my old drone.  please do not advise me to update the drone, try tapping on the screen or reboot the device.  I consider myself an advanced user and want to be taken seriously.

How far away is the test chart from the drone?

hallmark007 Posted at 3-18 14:23
In the images you posted the top one looks a lot different than the bottom, this could suggest different settings different light , wind etc. but you would imagine all things being equal that both would be as bad or as good as each other.

Ive often taken a handheld shot and my focus was off followed by another shot where my focus was better followed by a third that was nailed. It only served to prove it was me not the camera.

Hi Hallmark

Do you mean the diggers? It's the same shot just a crop of the left hand side of the bottom image.

I see what you are saying about the test shots they don't line up with sample photos. How close is that test chart? I imagine M3 is not designed for shots say 3-4 feet away but if further away the testing area for those charts would be huge as it's a 24mm lens. I just tested with my Olympus 4/3. 2m from a door the view is the entire length of a standard house hold door so I'm guessing the testing distance is quite close. Maybe be better going up 20m and doing a straight down over field or something detailed?  

Bussty Posted at 3-18 15:56
How far away is the test chart from the drone?

90cm (3ft)

andrey_ru Posted at 3-18 16:08
90cm (3ft)

Minimum distance 1m . For both cameras I believe, don’t have specks to hand could be slightly longer for M3 but not much.

Bussty Posted at 3-18 16:03
Hi Hallmark

Do you mean the diggers? It's the same shot just a crop of the left hand side of the bottom image.

I think this is the problem with the testing, how much crop 100/200 % have the photos been edited they look like they might have. Andrey-ru tests look off the chart wrong. So I find it difficult to give an opinion that will hold up as consistent good or bad. And this is why I think if Andrey  believes this is a camera fault then ship it back. I have dealt with dji before about faulty lens, its no real problem and they won’t or don’t make a big deal out of it. And particularly if that test is correct. For me I wouldn’t hesitate just arrange a collection and get on with it. If this was FW I think wed see many more having problems.

hallmark007 Posted at 3-18 14:54
I didn’t ask where they get them. I asked how you managed to know Hassleblad who are owned by dji sent them dji “your words” incredible prototypes. Hassleblad have never made camera bodies for dji drones as far as I know.

hallmark.  this is not a facebook group.    the m3 has a rolling pos shutter.  deal with it.  it blurrs the hell outta anything that moves.  trees.  it sucks.  the only way to get a crisp photo is with a creative approach.  ie don't photo stuff other then buildings.  m3 does really good on dirty filthy poop infested buildings.  gl bro.  ill never forget the first time i owned a camera with one and i took a photo in early am.  not realizing it, i captured a drop falling.  i mean, its crazy the difference.  but the stuff thats showing up in the photos as blurred, thats your rolling pos toy grade shutters fault.  or whoevers photos they are.  

@dji stop releasing drones with rolling shutters on high end models like the flagship KING mavic 3 is.  

djiuser_EEXtim8SFbZ6 Posted at 3-19 03:30
hallmark.  this is not a facebook group.    the m3 has a rolling pos shutter.  deal with it.  it blurrs the hell outta anything that moves.  trees.  it sucks.  the only way to get a crisp photo is with a creative approach.  ie don't photo stuff other then buildings.  m3 does really good on dirty filthy poop infested buildings.  gl bro.  ill never forget the first time i owned a camera with one and i took a photo in early am.  not realizing it, i captured a drop falling.  i mean, its crazy the difference.  but the stuff thats showing up in the photos as blurred, thats your rolling pos toy grade shutters fault.  or whoevers photos they are.  

@dji stop releasing drones with rolling shutters on high end models like the flagship KING mavic 3 is.

I think everyone is aware what shutter is in this drone . That had nothing to do with the question I asked.

But just to let you Know this drone has the same shutter as M2 which the OP is comparing it to. It also has the same shutter as all recent dji drones with the exception of P4 Pro and Prov.
You may get some spatial distortion, but rolling shutter at 50fps/60fps will deliver lowest read noise for video.


And all these drones manage to take photos that don’t look like mush. So while rolling shutter has in some situations a handicap it in no way means your photos are going to be Mush. Many of the photos shown were of buildings with very soft focus they weren’t tilted or bent etc as they would be if rolling shutter was the problem with the shot.

Again my question was how do you get the information that Hassleblad sent dji incredible camera prototypes , as I understood dji make the Camera not hassleblad. I was just trying to find out if you know that this camera was made by hassleblad “thats all”

I'm assuming this is nothing to do with a rolling shutter? Is just bad or faulty optics as nothing is moving here...



Does anyone have any examples of rolling shutter blur on a drone? Can't say I'm all over that at all and would be good to know. I'm assuming something like a crashing wave taken with a rolling shutter on a drone will cause issues?

Many thanks

andrey_ru Posted at 3-18 03:14
I use every possible method to get a sharp image.  now I ask you to simply convey to the technical department the information that the FOCUS SLIDER DOES NOT USE THE FULL LENS POTENTIAL  - I reported this in a previous post.  I want to be connected with more competent specialists who deal directly with the camera.
By the way.  these pictures show the edges of the frame.  Mavic 2 pro is on the left and Mavic 3 is on the right.  I see that my new drone has worse sharpness than my old drone.  please do not advise me to update the drone, try tapping on the screen or reboot the device.  I consider myself an advanced user and want to be taken seriously.

Hello, there. Sorry for your inconvenience. Would you please apply for an online repair request and then send it back? We will further verify your issue after we receive the aircraft. Here is the link: https://www.dji.com/service/repair?from=store_footer
Thanks for your understanding and support.

DJI Wanda Posted at 3-20 20:10
Hello, there. Sorry for your inconvenience. Would you please apply for an online repair request and then send it back? We will further verify your issue after we receive the aircraft. Here is the link: https://www.dji.com/service/repair?from=store_footer
Thanks for your understanding and support.

I also have the same problem and i sent it to DJI with answer that everything is normal but it is not normal,the photos are blurrer than it should be,please tell me what to do

djiuser_eE3zjfiL3yjU Posted at 3-22 03:01
I also have the same problem and i sent it to DJI with answer that everything is normal but it is not normal,the photos are blurrer than it should be,please tell me what to do

Hello, there. Sorry for your inconvenience. May we have your ticket number?

DJI Wanda Posted at 3-22 03:06
Hello, there. Sorry for your inconvenience. May we have your ticket number?

I am sorry,dont know what is ticket number,is it serial number of my Mavic3?