Ed Harvey
lvl.1
Flight distance : 1317897 ft
United Kingdom
Offline
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DJI Stephen Posted at 3-22 19:02
Hello there Ed. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to uninstall and reinstall the DJI application on your mobile device for us to be able to see if the issue will still persist. Just a reminder to please sync all of your flight records before uninstalling the DJI application on your mobile device for you not to loose your previous flight information. If the issue still persist, kindly please try using a different recommended mobile device for us to be able to isolate the said issue. Thank you.
Hi Stephen, I've tried uninstalling and reinstalling from each iPhone I have, I even tried my girlfriends iPhone. DJI support recommended that I use an android phone however I'm struggling to believe that this is an iPhone issue otherwise there would be many others with this issue.
Thanks! |
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