Hi! You might be better off posting your question in the 'products' section of this forum. That is way more active. - https://forum.dji.com/forum-129-1.html
Hello there. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try using a different USB cable to connect your DJI remote controller to your PC for us to be able to isolate the issue. Thank you.