Samsung S21 Plus
549 8 2022-5-13
Uploading and Loding Picture ...(0/1)
o(^-^)o
Mrman922
lvl.1

United States
Offline

DJI Go 4 app not opening with android 12, I have Samsung S21 Plus with Mavic Pro 2. Yes I have Unistalled the app and cleared cache, and reinstalled FROM DJI download section and app still will not open. Any advice?
2022-5-13
Use props
djiuser_scnosQpD6jcx
New

Canada
Offline

I have the same phone and exact same problem
2022-5-13
Use props
DowntownRDB
Core User of DJI
Flight distance : 1722 ft
  • >>>
United States
Online

I pretty sure I saw in another thread that the DJI Go 4 App has not been  optimized for Android 12 yet.  
2022-5-13
Use props
djiuser_scnosQpD6jcx
New

Canada
Offline

DowntownRDB Posted at 5-13 10:28
I pretty sure I saw in another thread that the DJI Go 4 App has not been  optimized for Android 12 yet.

just tried on a phone that has Android 11 and the app works.  thanks for that.
2022-5-13
Use props
DAFlys
Captain
Flight distance : 312090263 ft
  • >>>
United Kingdom
Offline

Sadly Android 12 broke so many apps.  
2022-5-14
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Hello, there. Sorry for your inconvenience. Please try to update the firmware of your device to the latest version. Besides, turn off the network and launch the DJI app. Skip the login step. Kill the app and then open the network to see if it works.
2022-5-14
Use props
DowntownRDB
Core User of DJI
Flight distance : 1722 ft
  • >>>
United States
Online

djiuser_scnosQpD6jcx Posted at 5-13 11:07
just tried on a phone that has Android 11 and the app works.  thanks for that.

Glad you were able to get it working on Android 11.  Have a great weekend.
2022-5-14
Use props
Mrman922
lvl.1

United States
Offline

DJI Thor Posted at 5-14 00:58
Hello, there. Sorry for your inconvenience. Please try to update the firmware of your device to the latest version. Besides, turn off the network and launch the DJI app. Skip the login step. Kill the app and then open the network to see if it works.

That produced no positive results, same issue.  I still have a paper weight.
2022-5-14
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Mrman922 Posted at 5-14 15:24
That produced no positive results, same issue.  I still have a paper weight.

Sorry to hear about that. We are working to make your device compatible with DJI app. Please be patient and multiple compatibility tests will be performed as soon as possible to ensure the usage stability.
If you have an urgent flight mission, we recommend you prepare a spare mobile device to carry out the mission, instead of using this device to avoid the mission cannot be carried out due to compatibility issues. We are sorry for the inconvenience caused to you. Thank you for your understanding and support!
2022-5-15
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules