MY PAP CRASHED I BOUGHT ANOTHER GIMBAL SET, AFTER INSTALLATION I NOTICE WHEN AM FLYING WHEN I ROTATE MY DRONE TO THE LEFT OR RIGHT THE GIMBAL IS TURN MAKING MY FRAME NOT TO BE STRAIGHT., I HAVE TRIED UPDATE, AUTO CALIBRATE GIMBAL, ADJUST GIMBAL BUT THE RESULT IS STILL THE SAME. WHAT WILL I DO?https://youtu.be/nvlKq8H1QpU

MY PAP CRASHED I BOUGHT ANOTHER GIMBAL SET, AFTER INSTALLATION I NOTICE WHEN AM FLYING WHEN I ROTATE MY DRONE TO THE LEFT OR RIGHT THE GIMBAL IS TURN MAKING MY FRAME NOT TO BE STRAIGHT., I HAVE TRIED UPDATE, AUTO CALIBRATE GIMBAL, ADJUST GIMBAL BUT THE RESULT IS STILL THE SAME. WHAT WILL I DO?https://youtu.be/X9W9-8Qv0pY

Thank you for reaching out and we're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Thank you for your understanding and support.

DJI Paladin Posted at 5-17 16:48
Thank you for reaching out and we're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Thank you for your understanding and support.

Thank you DJI for your reply but today i had to use a gimbal set from a friend and the gimbal worked perfectly which means the problem is not from the craft but from the gimbal itself please any further assistance?

DUBE Posted at 5-18 07:40
Thank you DJI for your reply but today i had to use a gimbal set from a friend and the gimbal worked perfectly which means the problem is not from the craft but from the gimbal itself please any further assistance?

Hi, there. Thanks for your update. Regarding safety, we would not recommend unauthorized repair. Also, you mentioned that your aircraft has crashed before. Thus, we recommend you send it back for further verification as to check whether there are any potential issues. Thanks for your understanding.